Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask if you are not fully vaccinated as per the CDC guidelines.
A representative is available to assist you by phone at (949) 718-3200, chat or text.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services Monday-Thursday. Certain exclusions apply. Call us for more details.
Contactless service is an option for you! Simply schedule your appointment and drop off your keys in our secure drop-box. Your Service Advisor will check your vehicle in and contact you regarding the status of your service.
You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.
Premium luxury vehicles are tuned to deliver maximum performance and exceptional handling. To maintain this high level of performance, and to ensure your luxury vehicle will last for years to come, you’ll need the expertise of Mercedes-Benz certified service.The professional team at our Newport Beach service center can manage all your Mercedes-Benz maintenance and Mercedes-Benz auto repairs needs – all while using genuine OEM parts. Explore our services, and then bring your vehicle in for Mercedes-Benz service in Orange County!
Meet Our Team
One visit to our Newport Beach service center and the Fletcher Jones service difference becomes clear. Conveniently located near Huntington Beach, we have over 100 service bays ready to serve you! You can take advantage of express checkout, so you can be back on the roads of Costa Mesa faster, as well as enjoy a bevy of benefits like:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Full Service Café w/ fresh local food & drinks
Indoor Guest Lounge & Outdoor Patio
Express Checkout – Review and pay your bill on your phone prior to pick-up
After Hours Vehicle Service Drop Off
Complimentary Starbucks Coffee & Bottled Water
Workstations & Complimentary Hi-Speed WiFi
Children’s Center w/ Nintendo Wii
Communicate via text, email or phone w/ your service advisor
At our Mercedes-Benz service department, Irvine drivers can find access to a number of Mercedes-Benz auto repairs and maintenance tasks. Whether you need a major engine overhaul or something as simple as a spark plug replacement, our certified technicians can manage any task. Our list of Mercedes-Benz maintenance and repairs include:
Thank you Gerald for excellent and dynamic service. You were on time, professional, enthusiastic and friendly while taking time to explain everything in a timely manner. Great job!
I have used Fletcher Jones for 30 years. Unfortunately my service advisor relocated to be closer to home and I was assigned to Uri Garcia. His service was impeccable. He could not have done more and the nicest guy to deal with. I highly recommend this team from Bob Evan who has managed it for decades to all involved.
Toni Iravani is the best service advisor. He is knowledgable and his professionalism sets him leaps and bounds above others. He gets the job done while treating you like family. Having Toni as a service advisor keeps me buying from Fletcher Jones because I know I will be treated like family.
Impressive customer service from the time I arrived till I picked up my car!!! Madeline Colon, Miguel Velasquez and Nikola F(???) were very polite, courteous and cordial.
Leslie in the service department was awesome as always! Service and loaner were flawless. I
I've been a customer since 1999 and still no complaints.
Everyone is so helpful. They want to make sure your comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days.
My loaner car came with a low tire pressure light on and a low windshield washer fluid light on. Pain clearing these each time I started the car.
Fletcher Jones has a very detailed Service department that is very helpful and courteous.
Randy my service advisor was again absolutely exceptional in handling my service needs and really goes out of his way continuously to make things right.
Katelyn Troung is the best Customer Service Rep in Newport Beach.
Great customer service! Truly the best or nothing dealership, clean efficient and happy employees who understand customer expectations! Fletcher Jones is the standard of professionalism!
Sancarlos Martinez
Randy Lemus - My Service Advisor always takes great care of me and my car. Ask for Randy, you won't be disappointed.
Randy Lemus is my service advisor and I feel he has my best interests in mind. He knows cars and provides great insight about repairs and service. I have a 13 year old vehicle so service is important but I dont have lots of money to spend, so smart repair choices are critical. You must have an advisor you trust. So far he has been the only one I trust. Its been 10 years of FJ service for me.
If I could purchase a new or previously owned, I would.
Best Mercedes Benz dealership with best trained service advisors
who will assist you on a VIP & Personal basis
Steven Kim,
thanks for your excellent service
Good service. To the point on getting the car taken care of to get me back on the road.
working with Joey for the purchase of my wife's new Mercedes. We found the car we wanted.
The process of having my car service here was awesome! They get me in and out with the loaner in no time. I got to drive a nice clean Mercedes for the day. So smart of them because my next car might be the SUV since I got to test drive it for a whole day. I will always bring my car here for service. Everyone here is super nice, and professional. Thank you for a very nice pleasant experience!
Ive worked with AJ 3 times now. My wife and I have leased two cars so far from Fletcher Jones. Every time, AJ has been great. He is fast, friendly, sincere, quick with a joke, and always very kind and practical. I really enjoy working with him, and with the dealership overall. AJ always takes care of us, and I look forward to working with him in the future for years to come.
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