Fletcher Jones Motorcars Mercedes-Benz Service Center, in Newport Beach CA

Denise Banner was very helpful and responsive. There was an issue with my battery. And Ms. Banner has gone out of her way to resolve the problem. She was beyond helpful. And very knowledgable.

Read at DealerRater

My customer service rep Randy provided exceptional service!

I must say that going to get my car serviced is not enjoyable. My last two visits have been completed with little down time and very professional. I credit my service advisor Leslie Lorenson for making this possible thanks

Great communication, exactly on time, gave offered discount. Mario has been consistent with each visit. We have two Mercedes-benz we bring for service.we have been customers since 1996 when Thomas Carnavale sold us our first mbz at Fletcher. Always exemplary experience over quarter century. Thank you. John Evans.

Read at DealerRater

Andrew was beyond helpful and made this leasing process once again so efficient and just very easy. This is our second car with him this year, and 4th car since we first met him and we will truly keep coming back to him in the future.

Read at DealerRater

After losing my long time service technician to "retirement" his replacement was an exceptional replacement and another in the FJMC list of TOP GUN service employee. Jon Durby was a customer's dream ~ friendly, knowledgeable and customer attentive. James L

We have purchased numerous Mercedes Benz cars from this 5 star dealership. Always great service both on the sales end as well as the service department.

A.J. was my service advisor and he is very professional and explain in details what i need to do for my car. Thank you!

Chad is an excellent service advisor and I'm quite happy with the outcome, customer service, and style of this dealership. Totally a class act.

Tony Irvani in Service is outstanding. He listens and then takes appropriate action.

Peter Dillion and all the staff very very nice and professional

I took my car for a re-call. My experience from making reservation to arrival to arranging loaner to completion was great. Fletcher Jones is a great organization with very professional staff.

Great service as always. Prompt, informative, highly professional.

Very friendly employee, Joanna, the coordinator, might too busy, I do not manage to see her to ask few questions regarding my car service and my concern regarding battery, But there are a few other employee are very friendly and come to me to offer help.

The entire process is handled so well. I was very pleased with how everything was handled from setting the appointment to getting a loaner and a simple check out process.

Outstanding experience. Katelyn Truong is consistently excellent; professional, personable and seemingly as much interested in what's going on with my car as I am. Whatever you're paying her, double it! I would also like to commend the young man who delivered my car, Raphael. He, too, was courteous and friendly. Come to think of it, the valet folks were great, too.

Randy and the whole crew were awesome. Best service I have ever had!

Tony Irvani is an outstanding Customer Service Representative!

Not only are Mercedes an exceptional value over other cars in their class, the scheduled maintenance and other services that may arise are a no hassle experience when you have Service Advisers like Jon Derbyshire. Trust doesn't come easy for me when it comes to dealerships and over the years, Jon has continually proven to be the most trustworthy and caring auto professionals I've ever come across. "Jon, should I get new tires? Not yet, get your money's worth, you still have good tread there". Thanks Jon!

Leslie Lorenson is amazing ! We have had Leslie as our rep for years hands up she is the Best of the BEST ,most caring ,sincere, knowledgable representative, we travel just a bit further just because of her excellent service.

Read at DealerRater

When they couldn't let me have a loaner car due to me DL was expired, due to DMV pandemic restrictions, Randy Lemus offered to send someone over to my house to pick up my car to do the service, and I was very pleased.

Read at DealerRater

Stephanie Hurstrom I had my car Windshield Replace

Mario Torres was Awesome!!! He took care of my needs right away and explained the whole process to me and went above and beyond to keep me posted of everything that was going on. He let me know of additional insight I did not know about my vehicle as well as perks that came along with the service I received. Seriously made me feel like I was part of the family and I'm thankful that he was the team member who helped me out. Thank you Mario!!

Exceptional service, exceptional people all together at FJMC. The facilities and processes, following COVID, are safe and well-executed for customers.

Very knowledgeable staff willing to make sure you get all your questions answered. Joon Lee was one of the most helpful and professional guys I have ever met at a car dealership. I know I am going to really enjoy my new E53 AMG.

Read at DealerRater

Everyone was helpful and the loaner was great. Awesome dealership.

Ashley was very nice to work with and went out of her way to assist in the buying process. I would highly recommend.

I showed up late and the team still took great care of me. My warranty covered a few repairs and the service was great, thank you

Read at DealerRater

Service associates are very professional and always available to help out making you feel welcome regardless of model and year of car you are driving.

Read at DealerRater

Excellent service from arrival time. With a great team Service behind service advisor AJ, very thorough in his explanations of service needed. New Loan Car Process helps expedite the process.

Read at DealerRater

Never any complaints. Fletcher Jones is efficient and always provide exceptional service. I am never there longer than I need to be. They are always finding ways to make the visit easy from beginning to end.

Read at DealerRater

I was very happy with my service experience, Tony is great, he delivered my car when he promised, i enjoy working with him. Other staff very helpful too

Read at DealerRater

Excellent service. Yes, it is expensive, buy you get what you pay for. FJ maintenance is well worth the money! Will certainly continue to use them.

Read at DealerRater

Excellent service from arrival time. Service advisor AJ, very thorough in his explanations of service needed, etc. Love the text updates and text notifications including billing and option to pay online, helps expedite the pick up process.

Read at DealerRater

Of course the service is exceptional as usual. This time, my loaner car’s battery died and I had to take my husband to the hospital. Fletcher Jones employees dropped my car off at the hospital so I could take him to his next appointment. They were in contact with me the whole time. That was above and beyond!! I was very grateful for that!!!

Read at DealerRater

we have bought 2 cars from Fletcher Jones Motor Cars. Our Service Advisor has been Leslie Lorenson since we bought out first Mercedes over 10 years ago. She does an exceptional job of getting of communicating and the work done corrected and as needed. It is because of her we continue to use Fletcher Jones for our service.

Read at DealerRater

Fletcher Jones understands the needs of the client very well. There is always plenty of well turned out staff on hand to answer all questions

Read at DealerRater

I just purchased a car from Fletcher Jones and everyone was a pleasure to work with. The first financial guy was a bit pushy, but everyone else did a great job. Jamel and Payden provided great customer service. Both were very personable and Payden took extra time to make sure I understood all the functions of the car. I look forward to using them in the future.

Read at DealerRater

Two Words: John Halaka. Like he told my brother and I, he took care of us like his own kids. For you most likely will be best friend lol, yet receive incredible smiles, stories, and service.We spent Wednesday 3/24/21 shopping cars starting at 9AM, visited 2 Mercedes dealerships before arriving at Fletcher Jones at 2PM. He saved me +1K on the absolute "best" deal given by other shops which says alot about a man's honesty. Also everyone in the process of purchasing were knowledgeable, welcoming, and professional. 100% recommended satisfaction guaranteed!!

Read at DealerRater

Ray Hashemi helped my wife and I purchase our first Mercedes Benz, a beautiful GLS 450. He was professional throughout the process, and even got me a little more than I was expecting on my trade. Ray answered all of our questions thoroughly, and made the car buying experience easy. I also wanted to thank Payden and Esther for their help in the car buying process. Thanks to Ray, Payden, and Esther, we will be returning to Fletcher Jones to buy our next Mercedes. Thank you Ray!

Read at DealerRater

I am pleased with rhe service that I received, from the call to Eric and with the service from Mike. I have been a client for a long time and I appreciate the exceptional service from everyone.

Read at DealerRater

Always friendly and accommodating. I have not used the same service advisor each time, however all have been good. Always able to get the car into service the same day or the next day.

Read at DealerRater