Please be reassured that our team members are wearing protective gloves and providing protection of the interior of your vehicles all with proper sanitation.
For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask if you are not fully vaccinated as per the CDC guidelines.
A representative is available to assist you by phone at (949) 718-3200, chat or text.
We will be providing Complimentary Pick-Up and Delivery service for qualifying maintenance and repair services Monday-Thursday. Certain exclusions apply. Call us for more details.
Contactless service is an option for you! Simply schedule your appointment and drop off your keys in our secure drop-box. Your Service Advisor will check your vehicle in and contact you regarding the status of your service.
You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.
Premium luxury vehicles are tuned to deliver maximum performance and exceptional handling. To maintain this high level of performance, and to ensure your luxury vehicle will last for years to come, you’ll need the expertise of Mercedes-Benz certified service.The professional team at our Newport Beach service center can manage all your Mercedes-Benz maintenance and Mercedes-Benz auto repairs needs – all while using genuine OEM parts. Explore our services, and then bring your vehicle in for Mercedes-Benz service in Orange County!
Meet Our Team
One visit to our Newport Beach service center and the Fletcher Jones service difference becomes clear. Conveniently located near Huntington Beach, we have over 100 service bays ready to serve you! You can take advantage of express checkout, so you can be back on the roads of Costa Mesa faster, as well as enjoy a bevy of benefits like:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Full Service Café w/ fresh local food & drinks
Indoor Guest Lounge & Outdoor Patio
Express Checkout – Review and pay your bill on your phone prior to pick-up
After Hours Vehicle Service Drop Off
Complimentary Starbucks Coffee & Bottled Water
Workstations & Complimentary Hi-Speed WiFi
Children’s Center w/ Nintendo Wii
Communicate via text, email or phone w/ your service advisor
At our Mercedes-Benz service department, Irvine drivers can find access to a number of Mercedes-Benz auto repairs and maintenance tasks. Whether you need a major engine overhaul or something as simple as a spark plug replacement, our certified technicians can manage any task. Our list of Mercedes-Benz maintenance and repairs include:
Bob Evans outstanding Service Manager. Over the years from our buying our 400SL he has kept our car in perfect shape
Bob Klepper was also exceptional
The entire experience was as smooth as a fine tuned watch! My GLK is well cared for. The ignition fell into the dash and they sent emergency services to get it started.
EXCELLENT SERVICE EXPERIENCE
I am very happy Katelyn is my new service advisor, she was great getting all the information I needed quickly and keeping me up to speed on the duration for repairs.
Very friendly and efficient
Great service, fast and efficient!
Overall we thought the service was very good. Ruben Saltero is great to work with as well as the rest of the FJ staff that we dealt with.
Jon Derbyshire was very helpful and I appreciate the way he handled everything. The service was done quickly and the drop off and pickup process went very smoothly.
Pon is very thoughtful and detail to go through our buy out lease end car procedures. He is enthusiastic and cheerful at all times.
Tony Irvani was superb in his handling of my service B, after MANY, MANY years with Dan Schmidt. In addition to servicing my vehicle, I also purchased 4 very expensive tires ($2,000 Pirelli P Zeros). While driving home from the dealership, I noticed my vehicle was slightly shimmering from the new tires (likely to improper weight balance). Not what I would expect from the dealership and after spending $2,000 on tires. If not corrected by slight wear I will return the car to have the tires adjusted.
I came in for a Safety Recall. Check in was within 5 minutes of my appointment. The staff was very helpful and pleasant. My Service Advisor, Joanna Companioni was extremely helpful and informative the entire time.
Thank you again for your professional service. My compliments go out to Ruben Soltero for keeping me posted, his professional and polite attitude and made we feel comfortable. I appreciate that the car was done in one day. Thank you again.
The best dealership/service department experience you will ever have. I cannot say enough good things about them. I highly recommend Fletcher Jones!
Tonii is avery appreciated service representative.
Third car from FJ and one of the reasons besides loving my car, the FJ experience....always tops in customer satisfaction....the best service.
Outstanding service each and every time
I have never had a problem with my experience
Here at Flethcher Jones
Sales and service has always been exceptional
I came by without an appointment to see about fixing our rear view mirror which had come loose. Mike Asher was able to work me in, and got it repaired by the next day. I was so happy that I was able to get such prompt courteous service, AND a loaner car as well. He and the team were so accommodating and I thanked them
J. Ihara
Everyone in the service department was courteous and helpful. Customer service at its best!
Omg, Fletcher Jones is a class act, we talking professional, delivering was on point, paper work was a breeze, the car was more beautiful then I seen on line, they definitely live up to being the dopest dealership in Cali
I was in and out of the dealership very quickly. Appointment made, problem assessed, loaner car ready. Returned loaner in 48 hours. Car ready. Quickly out of dealership.
DealerRater
Jun 20, 2021
DealerRater
Jun 20, 2021
Cars
Jun 19, 2021
Cars
Jun 19, 2021
Cars
Jun 19, 2021
Cars
Jun 19, 2021
Cars
Jun 18, 2021
DealerRater
Jun 18, 2021
Cars
Jun 17, 2021
Cars
Jun 17, 2021
Cars
Jun 17, 2021
Cars
Jun 17, 2021
Cars
Jun 17, 2021
Cars
Jun 17, 2021
Cars
Jun 17, 2021
DealerRater
Jun 16, 2021
DealerRater
Jun 16, 2021
Cars
Jun 15, 2021
Cars
Jun 15, 2021
Cars
Jun 13, 2021
