For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask while at Fletcher Jones Motorcars.
A representative is available to assist you by phone at (949) 718-3200, chat or text.
Owning a Mercedes-Benz means never having to settle for anything less than the best so you can rest assured knowing that the quality and craftsmanship we put into making your vehicle is the same as what we put into our parts.
Looking for the best deal on Mercedes-Benz genuine parts? Shop our current offers on parts for your Mercedes-Benz and allow our team of qualified technicians help you find exactly what you’re looking for
Learn more about the benefits of ordering wholesale parts with Fletcher Jones Motorcars. Such as our Parts Inventory which is the largest in the country, Genuine Mercedes-Benz Parts, and much more!
The distinctiveness of a Mercedes-Benz vehicle begins with the quality of its Mercedes-Benz parts and accessories. Every component is artfully designed and promises superior performance, reliability, and longevity. Aftermarket parts won’t do your Mercedes-Benz justice; they simply aren’t strong enough to accommodate its advanced engine, transmission, brake system, etc. for long periods. They also don’t offer the same level of fit of the genuine parts you can find at our Mercedes-Benz parts center, which have been fabricated to precisely fit your vehicle instead of appeal to mass-market options. That’s why we recommend nothing but OEM parts to our customers for all their services, repairs, and enhancements!
Perhaps best of all, each part in our inventory is backed by a Parts Limited Warranty, doubling the peace of mind you can only get from buying Mercedes-Benz original parts. The Mercedes-Benz Parts Limited Warranty includes the protections of:
Don’t forget to check out our parts specials as well as our Mercedes-AMG® accessories before submitting an order!
Need to change your Mercedes-Benz key battery or replace the key altogether? Only you or someone you authorize will be able to order a replacement key for your Mercedes-Benz. To provide you or your representative with a replacement key, we require proof of identity and vehicle ownership with original documents. Here’s what we need.
The current state registration for the vehicle.
A current driver’s license, identity card, or passport
The current state registration for the vehicle.
A current driver’s license, identity card, or passport.
Signed and dated authorization from the vehicle’s owner.
Activating Your Key
After we receive the appropriate documentation, we’ll need to synchronize the new key with your car. We can’t program your new key remotely, whether you live nearby in Orange County, or further away in Laguna Beach. Programming a key fob requires that the vehicle be in the same vicinity as the key fob. Contact our Mercedes-Benz Parts Center with questions about Mercedes-Benz key fob replacement cost and more!
Katelyn Truong is absolutely the best representative in their Service Dept.! Experienced, knowledgeable, and always has the patience to listen to you and give you proper advices. Definitely will come back again!
Thanks Katelyn!
I needed Service A, went with the valet service, it was super easy an efficient. Schedule the service with Heather, she had Rafael swing by and get the car, very easy.
Steve Bates has been my Service Advisor for a while now. I've found him to be honest, trustworthy and very knowledgeable about Mercedes-Benz vehicles. These are the qualities I look for in the person charged with overseeing the safety of my Vehicle. There's no one I'd rather work with!
Weve owned many Mercedes over the years. You cant help but notice the difference at Fletcher Jones. Theyre always knowledgeable, fast, and professional when it comes to servicing your car. Im always highly impressed with the operation that they have put together. Truly a step above any other Mercedes dealer!
I had submitted my feed back to Heather Lewis’s e-mail.
It would be redundant to mention it here again.
At this time I’m still waiting for my second car’s key from Max Tohidian.
Fletcher Jones motorist is one of the best car dealership Ive been to. I think Ill bring my son here for his next car purchase. I wasnt pressure when making my decision to purchasing a Mercedes Benz. I was quoted exactly what I ask for with no hidden fees. At fletcher Jones their sales consultant and staff does a great job in communicating with you throughout your entire experience and the owner comes out and says hi adding to your wonderful experience.
Having your vehicle serviced at Fletcher Jones Mercedes Benz is a truly wonderful experience. They proactively reach-out to remind you that your normally schedules service interval is approaching, while simultaneously I received a indicator message on my vehicles interior display. Making the appointment was very easy, and the appointment reminders were a nice touch. THe services advisor was professional, efficient, listened well, responsive to my queries, and had my vehicle ready when promised. Overall, an excellent experience.
Tony Irvani always delivers!
So very helpful and professional.
I return to FLettcher Jones because of my trust
in Tony. Irvani.
He’s the best
Leslie Lorenson is an amazing service advisor! She is friendly, professional, and keeps me informed. I appreciate Fletcher Jones contacting me about a recall on my car. The facility is always clean and inviting
Service was fine for a "B" service, but the smog check was a bit overpriced from other Star Stations.
All people were friendly, picking up the car and delivering it back. Those that called were also very pleasant.
Great service; especially the car delivery
I haven't yet driven the car. I assume the quality of the repair was excellent as it has been in the past.
Tony Irvani is excellent and efficient and professional on all levels
FJ has the best repair shop and service for Mercedes Benz. Mr. Tony Irvani provided an exceptional customer service.
professional and courteous continues to exceed my expectations
I like that they give you a rental car when your car is being serviced. It is always a Mercedes!
I have been working with Rob Draper for many years.
He never ceases to amaze me! He goes above and beyond in
Friendliness, communication and knowledge sharing about my
Vehicle! Thanks for having a truly exceptional person like Rob
At your dealership! Rob makes bringing my car in for service
much less inconvenient! Thanks, Fletcher Jones and THANKS, to
Rob Draper for his hard work!!
I came a month ago to fix my seatbelt, the holder button fell off, I got
Charged 12$ and they didnt fix it right, it fell off after couple of weeks again.
I went back Monday on the 12th of January, Kathleen Truong got me refund on my money
And she said that they were not supposed to charge me , and they should have glue the button instead of just snap it in there. So I hope they fix it right this time and the button wont fall off.
Great services from kaytlen Truong the second time I went.
Stephanie was exceptional and very helpful. I wouldn't take my car anywhere else for service or repairs. Service was done quickly and cost was reasonable. Stephanie is very knowledgeable and excellent customer service.
Excellent good service on the repair of the front brakes pads
John Derbyshire the service rep was the best kept me informed about my car and followed up regularly, the whole experience was easy and went well. Price was fair and they washed the car and had it ready when I got there
The service was extensive and I feel they took great care of my vehicle.
As usual Mike Asher took very good care of my car. He paid attention to my problems and
everything seems to be working perfect.
Quality work done right the first time. Staff is professional. Peter Dillon service manager is always helpful in having vehicle serviced. Always go to FJ for our vehicles.
Chad was great and friendly. He reviewed all the service processes with me and when was completed again reviewed the completion of the service with me.
I can't say enough good things about FJ Mercedes. They always go above and beyond
Katelyn Truong was professional and courteous. She was very helpful with understanding my service needs and was very easy to communicate with should I need to.
Great and easy process love having a loaner car for the day.
Service department staff are professional, efficient and friendly. You don't always find that combination .
Took vehicle in for recall service. Appointment was immediate and the service was performed quickly. Always a pleasure taking my vehicle to this dealership for service.
Katelyn Trong is the best! True asset to your company! Goes above and beyond! I have always worked with Katelyn and she is very knowledgeable when it comes to explaining what needs or has to be done to my car in such away it is essy for me
Smooth process to get my car serviced and get a loaner. Great customer experience.
As usual, AJ delivered! The service was A+.
I trust what he tells me my vehicle needs, and he follows through.
Keep up the great work. Happy New Year.
Always great services! Easy to schedule an appointment, excellent services from the second arriving the facility, with friendly and helpful customer service reps, the service adviser, rental car service reps, and the car wash service department. Just always a great experience!
Some difficulty getting through to service department most likely to volume after holiday. Thanks to Ashley, Uttams assistant who helped me initially to confirm my appointment for service. Pick up and delivery of my car was great feature. So much easier than having to come in person. When I sent a text to Peter Dillon regarding a question he responded back immediately.
Friendly and very courteous.
Peter was very informative and my wait for service was minimal. Information on my service was detailed and Fletcher Jones knows the meaning of Customer Service.
Dealing with Leslie Lorenson and Bob Evans makes it feel like family. Very personable and just good people. Always going the extra mile to make it better
It's always easy to get your vehicle serviced at Fletcher Jones. They greet you, get your service coordinator right with you and when you pick up the vehicle they are ready to get you right back on the road.
I was surprised that the cost to replace my breaks and my service B were less expensive at Fletcher Jones than an individual shop. Tires were about $300 more, but it wasn't worth my time or the savings to go elsewhere since convenience and time is very important. Getting the loaner was easy (and appreciated). Good communication with my service advisor. Grateful the costs were more reasonable because it really is so much easier taking my car to Fletcher Jones mainly because they give you a loaner and really make things easy.
Katelyn Truong, is the best! She truly cares for her clients! She immediately took care of my needs and provided suggestions for future service to maximize my time spent at the dealer.
Ihab was amazing
He give me good deal on the S450
And always he follow my leases and services
For all of my cars , that keep me always buying from FJ .
Very good experience, efficient and professional. Liked how they took the proper precautions during Covid. Would recommend this service department to anyone as well as those looking to purchase/lease a Mercedes-Benz.
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Sales: (949) 718-3000
Call Now3300 Jamboree Road • Newport Beach, CA 92660
Get DirectionsOpen Today! Sales: 9am-8pm
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