Mercedes-Benz Parts Center in Newport Beach, California

It really pains me to leave this review as I was the biggest advocate of Fletcher Jones and their after sales service until this week. Since 2023, I have purchased 3 Mercedes-Benz vehicles from FJ Mercedes 2 S-Class variants and one AMG. Additionally I’ve facilitated the purchase of a Maybach SUV and 2 GLC350e’s for friends and relatives. The biggest benefit of living in LA and only shopping Fletcher Jones for my new vehicle needs, even though their Mercedes-Benz stores are not in Los Angeles and they aren’t the cheapest of all franchises, is the owners loyalty car washes that ... Read More

Full review text opened.

DealerRater - Jul 9, 2025

It really pains me to leave this review as I was the biggest advocate of Fletcher Jones and their after sales service until this week. Since 2023, I have purchased 3 Mercedes-Benz vehicles from FJ Mercedes 2 S-Class variants and one AMG. Additionally I’ve facilitated the purchase of a Maybach SUV and 2 GLC350e’s for friends and relatives. The biggest benefit of living in LA and only shopping Fletcher Jones for my new vehicle needs, even though their Mercedes-Benz stores are not in Los Angeles and they aren’t the cheapest of all franchises, is the owners loyalty car washes that was promised to me at the time of purchase and which I would utilize at the friendly and impressive Audi Beverly Hills Service Center. This week, I went to book and Audi Beverly Hills nor Audi Fletcher Jones is available as a drop down menu to book my car washes. I called FJ Motorcars and they said that I’m not longer able to take my Mercedes to my closest Fletcher Jones franchise and I’m welcome to drive from LA to Newport Beach or Ontario for a car wash. The individual on the phone then transferred me to the head of customer experience and executive assistant to GM with whom I left a message and never received a call back or response. This feels like a bait and switch and I’m deeply disappointed. My VIP sticker that is a highly touted owners benefit during the sales process is worthless. I will never buy another car from Fletcher Jones again nor recommend them to my vast network that comes to me for car buying recommendations. What a shame.

Read at DealerRater

Chris is very knowledgeable and his experience helped answer all my questions. I'm very happy !

Read at DealerRater

I purchased my first Mercedes from Fletcher Jones Newport Beach location. Blake Malgren at the sales and Jonah Perez at the service goes above and beyond to make the process fast and easy. Blake showed excellent skills, very good knowledge and patience. He helped us to find the model that meet our needs. Jonah at the service helped us with every thing related to the software. He answered all our inquiries with proficiency, fixed a software issue and helped us connect our devices to the car. Thanks to Blake, Jonah and all the team members!

Read at DealerRater

Five-Star Experience with Daniel DiConti at Fletcher Jones Mercedes-Benz Newport Beach I recently had the pleasure of working with Daniel DiConti and his assistant at Fletcher Jones Mercedes-Benz in Newport Beach, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, I felt welcomed, valued, and in good hands. Daniel’s professionalism, product knowledge, and genuine passion for what he does set him apart from any other sales consultant I’ve worked with in the past. He took the time to understand exactly what I was looking for and guided me through every step ... Read More

Full review text opened.

DealerRater - Apr 5, 2025

Five-Star Experience with Daniel DiConti at Fletcher Jones Mercedes-Benz Newport Beach I recently had the pleasure of working with Daniel DiConti and his assistant at Fletcher Jones Mercedes-Benz in Newport Beach, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, I felt welcomed, valued, and in good hands. Daniel’s professionalism, product knowledge, and genuine passion for what he does set him apart from any other sales consultant I’ve worked with in the past. He took the time to understand exactly what I was looking for and guided me through every step of the process without any pressure or sales tactics. His approach was consultative and honest, which made the entire experience enjoyable and stress-free. What truly impressed me was the seamless coordination with his assistant, who was incredibly responsive and organized. Together, they made the process efficient, whether it was scheduling a test drive, finalizing paperwork, or providing timely updates. Every detail was handled with care and precision. If you're looking for a luxury car buying experience that matches the standard of excellence Mercedes-Benz is known for, I highly recommend asking for Daniel DiConti and his team. They go above and beyond to make sure you leave with not just a great car, but a great experience too.

Read at DealerRater

CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes ... Read More

Full review text opened.

DealerRater - Mar 29, 2025

CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes of driving away to realize the problem wasn't fixed -- still vibrating at speed (65-75mph). I took it right back and told them to call me when it's properly fixed. After another 3 weeks, they finally said it was fixed, something to do with the rims and having them repaired. The car drove smooth on the way home. Two days later I noticed the tires weren't holding air. After two months of ownership I decided to sell the car. Another local dealer was interested and when they inspected the car they determined it was in an accident and had been repaired. After they showed me where and how they could tell, sure enough I could see the repair work (though done pretty well). They used a 'paint coating thickness gauge' to confirm the area had been repainted. (I highly recommend anyone buying a used car purchasing one of these handy tools off of Amazon, it's well worth the $45 spend.) The dealership then rejected the car as not worthy. Purchasing a CPO from Fletcher Jones was in my mind a sign of quality I could trust. However, that couldn't be further from the truth. When I told my sales guy what happened, someone in the background huffed out; "it's a used car, we can't do anything about that." Well, I sure can...I can write reviews and share this terrible experience and the shady nature of FJM with others so they don't get duped. Don't get duped, get a Paint Thickness gauge and save yourself $8k (which is what I lost on this purchase). FMJ CPO/used cars are just like any other shifty used car lot...buyer beware!

Read at DealerRater

I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for ... Read More

Full review text opened.

DealerRater - Mar 25, 2025

I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for a spin. We went to the lot to look a one other car that was similar. Nick told me to "go with my gut feeling' and I picked the showroom car. I'm extremely happy, James has been helping and my family for years and will do so in the years to come. Thanks!

Read at DealerRater

Exceptional Service at Fletcher Jones Mercedes with Bill Hardy We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable. Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team ... Read More

Full review text opened.

DealerRater - Mar 25, 2025

Exceptional Service at Fletcher Jones Mercedes with Bill Hardy We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable. Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team set them apart. If you’re looking for a dealership that prioritizes customer satisfaction, this is the place to go. Highly recommend!

Read at DealerRater

I just got my first Mercedes and I had the best experience! The team goes above and beyond to provide excellent service! Special thanks to Paul Gulo, for a smooth and quick transaction.

Read at DealerRater

I managed to get a brand new 2025 EQB 250+ for $1,500 down and $499/moth for 4 years with a $21,00 buy it price after the lease. That's $46,500 for a brand new Mercedes SUV. That's a deal. Look if you want a great deal and be a customer for life, ask for Issa.

Read at DealerRater

John helped me throughout the process. Leasing process was also simple and not too much time consuming. The team addressed all my questions promptly. I am very happy with the overall experience:)

Read at DealerRater

Great customer service And so knowledgeable ,hard working employees and lovely staff they helped me to find my dream car

Read at DealerRater

⭐⭐⭐⭐⭐ 5 Stars I had an amazing experience working with Dean Pontikos at Fletcher Jones Mercedes! He is truly the best salesman in the world—a trusted advisor, mentor, and one of the most knowledgeable and professional salespeople I’ve ever met. Dean ensured that everything in my order was perfect, and the entire process was seamless. The car is absolutely amazing, and I couldn't be happier with my purchase. His expertise and attention to detail made this the best car-buying experience I’ve ever had. I would highly recommend Dean to all my friends, family, and colleagues who are looking ... Read More

Full review text opened.

DealerRater - Feb 21, 2025

⭐⭐⭐⭐⭐ 5 Stars I had an amazing experience working with Dean Pontikos at Fletcher Jones Mercedes! He is truly the best salesman in the world—a trusted advisor, mentor, and one of the most knowledgeable and professional salespeople I’ve ever met. Dean ensured that everything in my order was perfect, and the entire process was seamless. The car is absolutely amazing, and I couldn't be happier with my purchase. His expertise and attention to detail made this the best car-buying experience I’ve ever had. I would highly recommend Dean to all my friends, family, and colleagues who are looking to buy a Mercedes-Benz. If you want the best service and a hassle-free experience, Dean is the person to see! Thank you, Dean, for your outstanding service!

Read at DealerRater

Love this dealership. They are very helpful and make sure you are taken care of

Read at DealerRater

I've been buying Mercedes from Fletcher Jones since 1997 and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and not lease, you know that it's who takes care of it through the years that matters most. Thank you, Silvio!

Read at DealerRater

Sales team Issa Nael and Moe Nael were excellent to work with ordering a new Mercedes. Both were personable and easy to talk to. I received exactly what I ordered and felt I was taken care of during the process.

Read at DealerRater

Outstanding service and professionalism there at Fletcher Jones. I was greeted by a Sales Manager, Christine, along with my appointed salesman, Noah, to help me check out and test drive the car I was interested in. Although I was only in the market for a used car for my commute, they treated me with the professionalism and respect that they would if I were looking at a brand new Mercedes. Noah was an outstanding young salesman and was very easy to work with. The car I chose was an immaculate 2018 Jaguar in great condition, with low miles, and priced well ... Read More

Full review text opened.

DealerRater - Jan 26, 2025

Outstanding service and professionalism there at Fletcher Jones. I was greeted by a Sales Manager, Christine, along with my appointed salesman, Noah, to help me check out and test drive the car I was interested in. Although I was only in the market for a used car for my commute, they treated me with the professionalism and respect that they would if I were looking at a brand new Mercedes. Noah was an outstanding young salesman and was very easy to work with. The car I chose was an immaculate 2018 Jaguar in great condition, with low miles, and priced well under blue book and other of the same model Jaguars in the area. Once I made a decision, they sent it to detail at once (though it was already extremely clean), and they got me into finance to wrap up the payment within a few minutes. The longest wait was for the detail to be finished, but it looked fabulous and was worth the wait. I would highly recommend Fletcher Jones to my friends as a first class dealership!

Read at DealerRater

The Service Advisor, Silvio Castro is fantastic. So personable, knowledgeable, and trustworthy. I know that my cars will be given the best service possible. I can buy a car anywhere, but I only trust Silvio to maintain it. Thank you!

Read at DealerRater

Great experience buying our first Mercedes would definitely recommend and return for any future purchases.

Read at DealerRater

I get treated like a special customer. My car is now runninng perfect. Professional from start to end.

Read at DealerRater

What a superb sales experience. Well worth driving up from San Diego to be so well cared for in the purchase of a previously owned GLS. Not only was the car the finest example that we could find in Southern California, but our Sales Consultant, Pon Shen, was an exceptional person to do business with. The complete way that these folks handled the sale was nothing short of Friendly and absolute First Class all the way!

Read at DealerRater