For the safety of our Guests as well as our Team Members who are serving you, we ask that you kindly wear a face mask if you are not fully vaccinated as per the CDC guidelines.
A representative is available to assist you by phone at (949) 718-3200, chat or text.
Owning a Mercedes-Benz means never having to settle for anything less than the best so you can rest assured knowing that the quality and craftsmanship we put into making your vehicle is the same as what we put into our parts.
Looking for the best deal on Mercedes-Benz genuine parts? Shop our current offers on parts for your Mercedes-Benz and allow our team of qualified technicians help you find exactly what you’re looking for
Learn more about the benefits of ordering wholesale parts with Fletcher Jones Motorcars. Such as our Parts Inventory which is the largest in the country, Genuine Mercedes-Benz Parts, and much more!
The distinctiveness of a Mercedes-Benz vehicle begins with the quality of its Mercedes-Benz parts and accessories. Every component is artfully designed and promises superior performance, reliability, and longevity. Aftermarket parts won’t do your Mercedes-Benz justice; they simply aren’t strong enough to accommodate its advanced engine, transmission, brake system, etc. for long periods. They also don’t offer the same level of fit of the genuine parts you can find at our Mercedes-Benz parts center, which have been fabricated to precisely fit your vehicle instead of appeal to mass-market options. That’s why we recommend nothing but OEM parts to our customers for all their services, repairs, and enhancements!
Perhaps best of all, each part in our inventory is backed by a Parts Limited Warranty, doubling the peace of mind you can only get from buying Mercedes-Benz original parts. The Mercedes-Benz Parts Limited Warranty includes the protections of:
Don’t forget to check out our parts specials as well as our Mercedes-AMG® accessories before submitting an order!
Need to change your Mercedes-Benz key battery or replace the key altogether? Only you or someone you authorize will be able to order a replacement key for your Mercedes-Benz. To provide you or your representative with a replacement key, we require proof of identity and vehicle ownership with original documents. Here’s what we need.
The current state registration for the vehicle.
A current driver’s license, identity card, or passport
The current state registration for the vehicle.
A current driver’s license, identity card, or passport.
Signed and dated authorization from the vehicle’s owner.
Activating Your Key
After we receive the appropriate documentation, we’ll need to synchronize the new key with your car. We can’t program your new key remotely, whether you live nearby in Orange County, or further away in Laguna Beach. Programming a key fob requires that the vehicle be in the same vicinity as the key fob. Contact our Mercedes-Benz Parts Center with questions about Mercedes-Benz key fob replacement cost and more!
Thank you Gerald for excellent and dynamic service. You were on time, professional, enthusiastic and friendly while taking time to explain everything in a timely manner. Great job!
I have used Fletcher Jones for 30 years. Unfortunately my service advisor relocated to be closer to home and I was assigned to Uri Garcia. His service was impeccable. He could not have done more and the nicest guy to deal with. I highly recommend this team from Bob Evan who has managed it for decades to all involved.
Toni Iravani is the best service advisor. He is knowledgable and his professionalism sets him leaps and bounds above others. He gets the job done while treating you like family. Having Toni as a service advisor keeps me buying from Fletcher Jones because I know I will be treated like family.
Impressive customer service from the time I arrived till I picked up my car!!! Madeline Colon, Miguel Velasquez and Nikola F(???) were very polite, courteous and cordial.
Leslie in the service department was awesome as always! Service and loaner were flawless. I
I've been a customer since 1999 and still no complaints.
Everyone is so helpful. They want to make sure your comfortable while waiting. They were accommodating to loan me a car because it was going to be a few days.
My loaner car came with a low tire pressure light on and a low windshield washer fluid light on. Pain clearing these each time I started the car.
Fletcher Jones has a very detailed Service department that is very helpful and courteous.
Randy my service advisor was again absolutely exceptional in handling my service needs and really goes out of his way continuously to make things right.
Katelyn Troung is the best Customer Service Rep in Newport Beach.
Great customer service! Truly the best or nothing dealership, clean efficient and happy employees who understand customer expectations! Fletcher Jones is the standard of professionalism!
Sancarlos Martinez
Randy Lemus - My Service Advisor always takes great care of me and my car. Ask for Randy, you won't be disappointed.
Randy Lemus is my service advisor and I feel he has my best interests in mind. He knows cars and provides great insight about repairs and service. I have a 13 year old vehicle so service is important but I dont have lots of money to spend, so smart repair choices are critical. You must have an advisor you trust. So far he has been the only one I trust. Its been 10 years of FJ service for me.
If I could purchase a new or previously owned, I would.
Best Mercedes Benz dealership with best trained service advisors
who will assist you on a VIP & Personal basis
Steven Kim,
thanks for your excellent service
Good service. To the point on getting the car taken care of to get me back on the road.
working with Joey for the purchase of my wife's new Mercedes. We found the car we wanted.
The process of having my car service here was awesome! They get me in and out with the loaner in no time. I got to drive a nice clean Mercedes for the day. So smart of them because my next car might be the SUV since I got to test drive it for a whole day. I will always bring my car here for service. Everyone here is super nice, and professional. Thank you for a very nice pleasant experience!
Ive worked with AJ 3 times now. My wife and I have leased two cars so far from Fletcher Jones. Every time, AJ has been great. He is fast, friendly, sincere, quick with a joke, and always very kind and practical. I really enjoy working with him, and with the dealership overall. AJ always takes care of us, and I look forward to working with him in the future for years to come.
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