Mercedes-Benz Service for Santa Ana Drivers

Purchased two vehicles from Fletcher Jones with no issues. Went to buy my third and began speaking with my same salesman but a sales manager began calling and harassing us despite us telling him we would be working with our sales person. He kept calling and texting non-stop. I asked repeatedly for him to stop and asked if he understood what I was saying, but he continued calling. I finally told him that if he called me again that we would never do business with Fletcher Jones again. He called three more times. I wrote to the general manager and ... Read More

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DealerRater - Jul 1, 2026

Purchased two vehicles from Fletcher Jones with no issues. Went to buy my third and began speaking with my same salesman but a sales manager began calling and harassing us despite us telling him we would be working with our sales person. He kept calling and texting non-stop. I asked repeatedly for him to stop and asked if he understood what I was saying, but he continued calling. I finally told him that if he called me again that we would never do business with Fletcher Jones again. He called three more times. I wrote to the general manager and have since asked them multiple times to stop contacting us yet they continue to harass us. Now receiving messages from Daniel Diconti. These people will never stop harassing you no matter how many times you block their numbers. Have purchased two additional Mercedes from other dealers since and Fletcher Jones continually reminds me why we will never do business with them ever again!

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They came through BIG TIME when it mattered the most - out of state purchase Buy with confidence! My sales person, Josh, helped me evaluate the pre-owned vehicle remotely from Texas and was always super responsive. He assured me they only sell cars in excellent condition, and he was 100% right. Unfortunately, forces out of their control led to multiple problems during shipping with a 3rd party. This required the dealer stepping in to get things on track and make things right. Communication continued to be excellent, and they even wrote me a check to compensate for the inconvenience! Shout out ... Read More

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DealerRater - Jun 14, 2026

They came through BIG TIME when it mattered the most - out of state purchase Buy with confidence! My sales person, Josh, helped me evaluate the pre-owned vehicle remotely from Texas and was always super responsive. He assured me they only sell cars in excellent condition, and he was 100% right. Unfortunately, forces out of their control led to multiple problems during shipping with a 3rd party. This required the dealer stepping in to get things on track and make things right. Communication continued to be excellent, and they even wrote me a check to compensate for the inconvenience! Shout out to the management team and to Josh for always being transparent, maintaining great communication, delivering on their promises, and showing a level of ethics that people think is lost in the car business. Great people!

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This is the best dealership I’ve ever been to. I came here to buy my first car in 2019 and when anyone asks me where they should buy a car, I tell them they must come here. In 2026, I recently went back and was interested in a car and everything from start to finish was perfect. I drove all the way down from Los Angeles to work with them. They are honest, they care about your experience, and they deliver on their promises. I would like to give a special shoutout to Renee who worked with us to get us ... Read More

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DealerRater - Feb 20, 2026

This is the best dealership I’ve ever been to. I came here to buy my first car in 2019 and when anyone asks me where they should buy a car, I tell them they must come here. In 2026, I recently went back and was interested in a car and everything from start to finish was perfect. I drove all the way down from Los Angeles to work with them. They are honest, they care about your experience, and they deliver on their promises. I would like to give a special shoutout to Renee who worked with us to get us the right deal on Valentine’s Day. I also want to shout out Scott for helping get this deal across the finish line. Thomas and Jericho were also fantastic in their help and support. I would never consider going to another dealership. Fletcher jones and Renee, Scott, Thomas, and Jericho are the best.

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Scott and Blake were incredible to work with. They made the process seamless from Northern CA. We will be customers of theirs for years to come. Thank you for the 5 star experience!

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Total scam tactics. We drove all the way from Fullerton after being told they could make it work and that we were pre-approved to lease a GLS. We even submitted the full application — my credit score is 745 — and the salesperson said, “I’ll get you approved.” After wasting almost two hours there, he suddenly flipped the story and said it’s not their fault, it’s the finance department’s fault. Then he said, “Why don’t you just finance it so we can work around it? Maybe get a co-signer?” Total comedy. What a joke. This is a dirty ... Read More

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DealerRater - Oct 30, 2025

Total scam tactics. We drove all the way from Fullerton after being told they could make it work and that we were pre-approved to lease a GLS. We even submitted the full application — my credit score is 745 — and the salesperson said, “I’ll get you approved.” After wasting almost two hours there, he suddenly flipped the story and said it’s not their fault, it’s the finance department’s fault. Then he said, “Why don’t you just finance it so we can work around it? Maybe get a co-signer?” Total comedy. What a joke. This is a dirty tactic just to drag customers in and waste their time. Completely unprofessional, dishonest, and misleading. Stay far away from this place!

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I’ve been a loyal Fletcher Jones customer for over a decade, bringing in every new Mercedes I’ve purchased for their complimentary car washes. On October 7, 2025, I stopped by for my usual wash — but was shocked by how rudely I was treated. An employee named Sebastian flat-out refused to wash my car, saying I had scheduled the wash for my other Mercedes. I tried to explain that both cars are mine and nearly identical, but he was dismissive and disrespectful. I called the manager, who said he would “investigate and get back to me,” yet I never received a ... Read More

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DealerRater - Oct 9, 2025

I’ve been a loyal Fletcher Jones customer for over a decade, bringing in every new Mercedes I’ve purchased for their complimentary car washes. On October 7, 2025, I stopped by for my usual wash — but was shocked by how rudely I was treated. An employee named Sebastian flat-out refused to wash my car, saying I had scheduled the wash for my other Mercedes. I tried to explain that both cars are mine and nearly identical, but he was dismissive and disrespectful. I called the manager, who said he would “investigate and get back to me,” yet I never received a follow-up call. After 10+ years of loyalty, this experience was unacceptable. Fletcher Jones used to stand for excellence and customer care — but now it feels like they’ve forgotten what service means.

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Leasing a Brand New 2024 C300 Sedan from FJM but it’s a total LEMON. There is definitely something wrong with the braking System! The next day after arriving home my husband went to gas it up and the brakes went out and slammed into the back of another vehicle! This caused his car $7800 in damages and the new car we leased $8000 in damages. We towed our vehicle immediately to the dealer closest to us who said they couldn’t find anything wrong with the brakes. After driving it further, the brakes went out again! For the second time, we took ... Read More

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DealerRater - Aug 4, 2025

Leasing a Brand New 2024 C300 Sedan from FJM but it’s a total LEMON. There is definitely something wrong with the braking System! The next day after arriving home my husband went to gas it up and the brakes went out and slammed into the back of another vehicle! This caused his car $7800 in damages and the new car we leased $8000 in damages. We towed our vehicle immediately to the dealer closest to us who said they couldn’t find anything wrong with the brakes. After driving it further, the brakes went out again! For the second time, we took it into the dealer, this time they had it longer and went through the car more thoroughly. Again, the dealer said the same thing that there wasn’t anything wrong. This vehicle jumps in and out of gear and doesn’t stop as it should! I do not feel safe driving it. Finally, we hired an attorney who said they would take on the case but needed three times to have the dealer to check the car out. We did that a third time. Once again, the dealer was sloppy and didn’t come back as promised saying they found nothing. Meanwhile, Fletcher Jones or their team will not return calls or corporate in anyway in of this. We are stuck with a LEMON OF A VEHICLE!!!

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came in on Friday August 1, 2025 about 2 hours before closing. I drove in a 911 Targa 4 GTS which is why I’m looking for a new car because I need a daily driver. But maybe not dressed as if I could afford a vehicle from this dealership because the way things transpired. I came in and immediately started to joke with a the 5 sales people standing at the front doors ( so obviously not busy) and started to engage one. I told him I was there for the Mercedes S 63 AMG. The dealership only had one with a MSRP of over 210k It ... Read More

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DealerRater - Aug 3, 2025

came in on Friday August 1, 2025 about 2 hours before closing. I drove in a 911 Targa 4 GTS which is why I’m looking for a new car because I need a daily driver. But maybe not dressed as if I could afford a vehicle from this dealership because the way things transpired. I came in and immediately started to joke with a the 5 sales people standing at the front doors ( so obviously not busy) and started to engage one. I told him I was there for the Mercedes S 63 AMG. The dealership only had one with a MSRP of over 210k It was in the showroom, my wife and I found the vehicle and we looked at. We sat in it, checked out the truck space, the luxury features and I was very excited. I asked the sales person about the horsepower and hybrid integration. He spit out some numbers of 605 horsepower combined and 550 on gas…WRONG, probably need to know the cars you are selling. But I looked past it because I already knew the correct information and I was going to buy the car. I realized it was inside the showroom and probably difficult to navigate out for a test drive. I asked the sales person, if there was another one out on the lot to drive. He replied no. So I asked him if I could drive it and he replied, that they were not allowed to test drive AMG’s. He then walked away and said he was going to see what he could do. A few moments a later, he came back and said I have a S580 for you to test drive. Totally and completely different car. I said I did not want to drive the S580 I wanted to test drive the car I want to buy and again he told me that no he would not allow me to test drive the car. The sales person went on to say that the vehicle has the same suspension and same comfort features. WRONG AGAIN. Completely different car. I told him I wasn’t interested in a different car. I want to drive the car I want to buy and I was leaving. I walked over to my car. My wife got in and I was so upset. I saw a sales manager who happened to be walking back in the parking lot. I stopped him and explain the entire situation and he was in complete shock that they weren’t allowing me to drive the vehicle to test drive to purchase. The sales person didn’t even try and stop me from leaving. The sales manager said to come back in he would make it right he even offered to discount the vehicle for the inconvenience, but at that point how can you discount anything to account for disrespect? My self respect has no dollar amount and you can not buy me. I went to another dealership and landed there within 10 mins of them closing. I explained what I just went through and they didn’t seemed shocked, which tells me this probably happens often. Continued to say that the way they treat people makes it so much easier for them to sells cars. No hesitation, they got the keys pulled up the vehicle, opened to door for my wife and I drove the car… I am headed back there today to buy the car from a dealership that actually treated me with respect. Read the reviews, yes they have 6.2k in reviews but read the ones that you may be subjected too, because if you don’t fit the mold of what they expect a Fletcher Jones Mercedes Customer…well you won’t be treated with respect.

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It really pains me to leave this review as I was the biggest advocate of Fletcher Jones and their after sales service until this week. Since 2023, I have purchased 3 Mercedes-Benz vehicles from FJ Mercedes 2 S-Class variants and one AMG. Additionally I’ve facilitated the purchase of a Maybach SUV and 2 GLC350e’s for friends and relatives. The biggest benefit of living in LA and only shopping Fletcher Jones for my new vehicle needs, even though their Mercedes-Benz stores are not in Los Angeles and they aren’t the cheapest of all franchises, is the owners loyalty car washes that ... Read More

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DealerRater - Jul 9, 2025

It really pains me to leave this review as I was the biggest advocate of Fletcher Jones and their after sales service until this week. Since 2023, I have purchased 3 Mercedes-Benz vehicles from FJ Mercedes 2 S-Class variants and one AMG. Additionally I’ve facilitated the purchase of a Maybach SUV and 2 GLC350e’s for friends and relatives. The biggest benefit of living in LA and only shopping Fletcher Jones for my new vehicle needs, even though their Mercedes-Benz stores are not in Los Angeles and they aren’t the cheapest of all franchises, is the owners loyalty car washes that was promised to me at the time of purchase and which I would utilize at the friendly and impressive Audi Beverly Hills Service Center. This week, I went to book and Audi Beverly Hills nor Audi Fletcher Jones is available as a drop down menu to book my car washes. I called FJ Motorcars and they said that I’m not longer able to take my Mercedes to my closest Fletcher Jones franchise and I’m welcome to drive from LA to Newport Beach or Ontario for a car wash. The individual on the phone then transferred me to the head of customer experience and executive assistant to GM with whom I left a message and never received a call back or response. This feels like a bait and switch and I’m deeply disappointed. My VIP sticker that is a highly touted owners benefit during the sales process is worthless. I will never buy another car from Fletcher Jones again nor recommend them to my vast network that comes to me for car buying recommendations. What a shame.

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Chris is very knowledgeable and his experience helped answer all my questions. I'm very happy !

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I purchased my first Mercedes from Fletcher Jones Newport Beach location. Blake Malgren at the sales and Jonah Perez at the service goes above and beyond to make the process fast and easy. Blake showed excellent skills, very good knowledge and patience. He helped us to find the model that meet our needs. Jonah at the service helped us with every thing related to the software. He answered all our inquiries with proficiency, fixed a software issue and helped us connect our devices to the car. Thanks to Blake, Jonah and all the team members!

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Five-Star Experience with Daniel DiConti at Fletcher Jones Mercedes-Benz Newport Beach I recently had the pleasure of working with Daniel DiConti and his assistant at Fletcher Jones Mercedes-Benz in Newport Beach, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, I felt welcomed, valued, and in good hands. Daniel’s professionalism, product knowledge, and genuine passion for what he does set him apart from any other sales consultant I’ve worked with in the past. He took the time to understand exactly what I was looking for and guided me through every step ... Read More

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DealerRater - Apr 5, 2025

Five-Star Experience with Daniel DiConti at Fletcher Jones Mercedes-Benz Newport Beach I recently had the pleasure of working with Daniel DiConti and his assistant at Fletcher Jones Mercedes-Benz in Newport Beach, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, I felt welcomed, valued, and in good hands. Daniel’s professionalism, product knowledge, and genuine passion for what he does set him apart from any other sales consultant I’ve worked with in the past. He took the time to understand exactly what I was looking for and guided me through every step of the process without any pressure or sales tactics. His approach was consultative and honest, which made the entire experience enjoyable and stress-free. What truly impressed me was the seamless coordination with his assistant, who was incredibly responsive and organized. Together, they made the process efficient, whether it was scheduling a test drive, finalizing paperwork, or providing timely updates. Every detail was handled with care and precision. If you're looking for a luxury car buying experience that matches the standard of excellence Mercedes-Benz is known for, I highly recommend asking for Daniel DiConti and his team. They go above and beyond to make sure you leave with not just a great car, but a great experience too.

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CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes ... Read More

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DealerRater - Mar 29, 2025

CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes of driving away to realize the problem wasn't fixed -- still vibrating at speed (65-75mph). I took it right back and told them to call me when it's properly fixed. After another 3 weeks, they finally said it was fixed, something to do with the rims and having them repaired. The car drove smooth on the way home. Two days later I noticed the tires weren't holding air. After two months of ownership I decided to sell the car. Another local dealer was interested and when they inspected the car they determined it was in an accident and had been repaired. After they showed me where and how they could tell, sure enough I could see the repair work (though done pretty well). They used a 'paint coating thickness gauge' to confirm the area had been repainted. (I highly recommend anyone buying a used car purchasing one of these handy tools off of Amazon, it's well worth the $45 spend.) The dealership then rejected the car as not worthy. Purchasing a CPO from Fletcher Jones was in my mind a sign of quality I could trust. However, that couldn't be further from the truth. When I told my sales guy what happened, someone in the background huffed out; "it's a used car, we can't do anything about that." Well, I sure can...I can write reviews and share this terrible experience and the shady nature of FJM with others so they don't get duped. Don't get duped, get a Paint Thickness gauge and save yourself $8k (which is what I lost on this purchase). FMJ CPO/used cars are just like any other shifty used car lot...buyer beware!

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I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for ... Read More

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DealerRater - Mar 25, 2025

I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for a spin. We went to the lot to look a one other car that was similar. Nick told me to "go with my gut feeling' and I picked the showroom car. I'm extremely happy, James has been helping and my family for years and will do so in the years to come. Thanks!

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Exceptional Service at Fletcher Jones Mercedes with Bill Hardy We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable. Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team ... Read More

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DealerRater - Mar 25, 2025

Exceptional Service at Fletcher Jones Mercedes with Bill Hardy We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable. Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team set them apart. If you’re looking for a dealership that prioritizes customer satisfaction, this is the place to go. Highly recommend!

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I just got my first Mercedes and I had the best experience! The team goes above and beyond to provide excellent service! Special thanks to Paul Gulo, for a smooth and quick transaction.

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I managed to get a brand new 2025 EQB 250+ for $1,500 down and $499/moth for 4 years with a $21,00 buy it price after the lease. That's $46,500 for a brand new Mercedes SUV. That's a deal. Look if you want a great deal and be a customer for life, ask for Issa.

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John helped me throughout the process. Leasing process was also simple and not too much time consuming. The team addressed all my questions promptly. I am very happy with the overall experience:)

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Great customer service And so knowledgeable ,hard working employees and lovely staff they helped me to find my dream car

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⭐⭐⭐⭐⭐ 5 Stars I had an amazing experience working with Dean Pontikos at Fletcher Jones Mercedes! He is truly the best salesman in the world—a trusted advisor, mentor, and one of the most knowledgeable and professional salespeople I’ve ever met. Dean ensured that everything in my order was perfect, and the entire process was seamless. The car is absolutely amazing, and I couldn't be happier with my purchase. His expertise and attention to detail made this the best car-buying experience I’ve ever had. I would highly recommend Dean to all my friends, family, and colleagues who are looking ... Read More

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DealerRater - Feb 21, 2025

⭐⭐⭐⭐⭐ 5 Stars I had an amazing experience working with Dean Pontikos at Fletcher Jones Mercedes! He is truly the best salesman in the world—a trusted advisor, mentor, and one of the most knowledgeable and professional salespeople I’ve ever met. Dean ensured that everything in my order was perfect, and the entire process was seamless. The car is absolutely amazing, and I couldn't be happier with my purchase. His expertise and attention to detail made this the best car-buying experience I’ve ever had. I would highly recommend Dean to all my friends, family, and colleagues who are looking to buy a Mercedes-Benz. If you want the best service and a hassle-free experience, Dean is the person to see! Thank you, Dean, for your outstanding service!

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