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Mercedes-EQ Charging Guide

Presented by Fletcher Jones Motorcars

Charging Experience

Charging Levels

Electric vehicles require charging through either a Level 1, 2 or 3 charger. The three levels indicate different charging speeds, measured in kilowatts (kW), accessible via home chargers or public charging stations. Learn More.

Locating Stations

The Mercedes me connect app or the Mercedes-Benz User Experience (MBUX) headunit can help you find charging stations and make it easy to filter by charging speed or even Plug & Charge functionality. Learn More.

Planning for Trips

Your vehicle will monitor its state of charge and suggest the ideal time to stop for a charge. The Electric Intelligence service optimizes navigation route guidance and automatically factors in necessary charging stops for long-distance travel.

Mercedes me Charge

The heart of your charging ecosystem.

Mercedes me Charge is a suite of charging features within Mercedes me connect specifically designed for your Mercedes-EQ. Find out what Mercedes me Charge includes, explore key benefits and learn how to register your Mercedes-EQ vehicle.

Getting Started with Mercedes me Charge

Mercedes me Charge is an essential part of the Mercedes-EQ charging ecosystem. This service integrates multiple charging point operators (CPOs) into a single network, including ChargePoint, Electrify America and EVgo. With access to over 60,000 public charging points nationwide, Mercedes me Charge is one of the largest integrated charging networks in the U.S.

Register your Mercedes-EQ vehicle

Register your Mercedes-EQ

To enjoy all the charging benefits of your new Mercedes-EQ, you'll need to activate Mercedes me Charge service within the Mercedes me connect app. First, please ensure you have registered your Mercedes-EQ vehicle into your Mercedes me connect app. If you’re set up, you should see your vehicle on your home screen.

Activate Mercedes me Charge

If you see the tile on the bottom of your home screen, click “Activate Mercedes me Charge” and proceed with registration by clicking “Mercedes me Charge charging contract.” Next, a prompt will appear asking you to register with ChargePoint and enter your payment information so you can seamlessly pay for charging at any of the 60,000+ charging points nationwide.

Our partner ChargePoint provides the integration of charging points across our network, including their own chargers, as well as those of Electrify America and EVgo.

Enter your RFID Card number

You’ll be asked to enter your RFID card number during registration. Your keychain-sized RFID card can be found in your welcome kit, stored with the rest of your accessory books and owner's manual. Registration of your RFID card is recommended but not required.

Once Mercedes me Charge is activated, you can add your RFID card at any time. Please call our premier support line located at the bottom of this page for help.

Charging on the Go

How to Find a Charging Station

Use your MBUX navigation system to find chargers.

1. Search for chargers by clicking the EQ icon in the top left of the headunit screen.

2. Select “Charging Stations”

3. A listing of chargers will be displayed along with the ability to filter by the type of charger (click the filter icon next to “In the Vicinity”).

4. Select your desired charging location.

5. Press “Let’s Go” and let the MBUX navigation will guide you on the fastest route.

Note: these instructions apply to all Mercedes-EQ models except EQB.

Use your Mercedes me connect app to find chargers.

1. Select the navigation tab (bottom right corner).

2. The map will open on your current location.

3. Select “Charging Stations” to see all nearby stations.

4. Zoom in to the map to find local charger availability or scroll down to see a listing of nearby chargers and their information.

5. You can filter by charging speed, charging network or authentication method.

6. Once you have found your desired charging station, you can send it to your MBUX navigation system and navigate from your vehicle.

Understanding the Icons

The Mercedes me connect app and MBUX navigation screen use different icons to display simple charger information.

One Arrow

Chargers that feature up to 49 kW charging power. Typically, these are the slowest charging speeds and can take more than 8 hours to charge vehicles fully.

Two Arrows

Chargers that are rated between 50 kW and 149 kW of charging power. These are moderate to high charging speeds that are capable of charging your vehicle in less than 2 hours.

Three Arrows

Chargers that feature 150 kW or more charging power. These chargers offer the fastest charging speeds for your Mercedes-EQ vehicle.

If the arrow is gray, the charger’s data is not being transmitted to the network, and the system cannot distinguish its real-time availability.

How to Start a Charging Session

Use your MBUX navigation system to find chargers.

1. Search for chargers by clicking the EQ icon in the top left of the headunit screen.

2. Select “Charging Stations”

3. A listing of chargers will be displayed along with the ability to filter by the type of charger (click the filter icon next to “In the Vicinity”).

4. Select your desired charging location.

5. Press “Let’s Go” and let the MBUX navigation will guide you on the fastest route.

Note: these instructions apply to all Mercedes-EQ models except EQB.

Use your Mercedes me connect app to find chargers.

1. Select the navigation tab (bottom right corner).

2. The map will open on your current location.

3. Select “Charging Stations” to see all nearby stations.

4. Zoom in to the map to find local charger availability or scroll down to see a listing of nearby chargers and their information.

5. You can filter by charging speed, charging network or authentication method.

6. Once you have found your desired charging station, you can send it to your MBUX navigation system and navigate from your vehicle.

Use your Mercedes me connect app to find chargers.

1. Select the navigation tab (bottom right corner).

2. The map will open on your current location.

3. Select “Charging Stations” to see all nearby stations.

4. Zoom in to the map to find local charger availability or scroll down to see a listing of nearby chargers and their information.

5. You can filter by charging speed, charging network or authentication method.

6. Once you have found your desired charging station, you can send it to your MBUX navigation system and navigate from your vehicle.

Use your Mercedes me connect app to find chargers.

1. Select the navigation tab (bottom right corner).

2. The map will open on your current location.

3. Select “Charging Stations” to see all nearby stations.

4. Zoom in to the map to find local charger availability or scroll down to see a listing of nearby chargers and their information.

5. You can filter by charging speed, charging network or authentication method.

6. Once you have found your desired charging station, you can send it to your MBUX navigation system and navigate from your vehicle.

Use your Mercedes me connect app to find chargers.

1. Select the navigation tab (bottom right corner).

2. The map will open on your current location.

3. Select “Charging Stations” to see all nearby stations.

4. Zoom in to the map to find local charger availability or scroll down to see a listing of nearby chargers and their information.

5. You can filter by charging speed, charging network or authentication method.

6. Once you have found your desired charging station, you can send it to your MBUX navigation system and navigate from your vehicle.

Electrify America

Unlimited DC Fast Charging at Electrify America

Every battery electric Mercedes-EQ model includes unlimited 30-minute complimentary* DC fast charging sessions with Electrify America for 2 years, starting with the initial activation. Electrify America has the largest network of DC Fast Chargers and can deliver the maximum charging rate for your Mercedes-EQ vehicle. To take advantage of this benefit you must be registered with Mercedes me Charge.

This benefit is only available for battery electric Mercedes-EQ model lines (EQB, EQE, EQS), not including hybrid models. This service requires successful registration of Mercedes me Charge and only applies to DC Fast Charging. Each complimentary session is capped at 30 minutes and requires a 1-hour break in between charging sessions. The service is not transferrable to another customer or vehicle and is limited to 2 years with the initial customer activation.

Charging at Home

Level 1

Level 1 uses a standard household plug and an accessory charger that can be ordered with your Mercedes-EQ. This level is capable of charging your vehicle at a rate of around 2-4 miles per hour on a 110V circuit. Because of the very limited power output, we do not recommend relying on this method to charge your Mercedes-EQ vehicle.

Level 2

Level 2 uses a separate wall box that can be purchased through ChargePoint. This home charging solution is capable of charging at a rate of around 20-30 miles per hour on a 240V circuit. At a maximum of 9.6 kW, the EQS can charge from 10 – 100% in just over 11 hours.

Ordering & Installation

ChargePoint Home Flex

The Level 2 charger we recommend is the ChargePoint Home Flex, which is one of the most advanced and highly rated connected wallboxes on the market.

Place Your Order

Installation

We recommend Qmerit to complete the installation of your home charger. The installation costs vary and depend on the individual setup of your home. Complete your home assessment and request a quote today.

Request Quote

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