As the Nation’s #1 Mercedes-Benz Center in New Car Sales we pride ourselves in our drive to provide each and every guest with a World Class Experience. We understand that we will not be judged by the # of cars we sell however, by the # of Loyal Guest that continue the journey with us.
Your Feedback has helped us achieve and maintain our #1 status for 21 consecutive years, Thank you!
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As the Nation’s #1 Mercedes-Benz Dealer we pride ourselves in our drive to provide each and every guest with a World Class Experience. We understand that we will not be judged by the # of cars we sell however, by the # of Loyal Guest that continue the journey with us.
Your Feedback has helped us achieve and maintain our #1 status for 21 consecutive years, Thank you!
Katelyn Truong is absolutely the best representative in their Service Dept.! Experienced, knowledgeable, and always has the patience to listen to you and give you proper advices. Definitely will come back again! Thanks Katelyn!
I needed Service A, went with the valet service, it was super easy an efficient. Schedule the service with Heather, she had Rafael swing by and get the car, very easy.
Steve Bates has been my Service Advisor for a while now. I've found him to be honest, trustworthy and very knowledgeable about Mercedes-Benz vehicles. These are the qualities I look for in the person charged with overseeing the safety of my Vehicle. There's no one I'd rather work with!
Weve owned many Mercedes over the years. You cant help but notice the difference at Fletcher Jones. Theyre always knowledgeable, fast, and professional when it comes to servicing your car. Im always highly impressed with the operation that they have put together. Truly a step above any other Mercedes dealer!
I had submitted my feed back to Heather Lewis’s e-mail. It would be redundant to mention it here again. At this time I’m still waiting for my second car’s key from Max Tohidian.
Fletcher Jones motorist is one of the best car dealership Ive been to. I think Ill bring my son here for his next car purchase. I wasnt pressure when making my decision to purchasing a Mercedes Benz. I was quoted exactly what I ask for with no hidden fees. At fletcher Jones their sales consultant and staff does a great job in communicating with you throughout your entire experience and the owner comes out and says hi adding to your wonderful experience.
Having your vehicle serviced at Fletcher Jones Mercedes Benz is a truly wonderful experience. They proactively reach-out to remind you that your normally schedules service interval is approaching, while simultaneously I received a indicator message on my vehicles interior display. Making the appointment was very easy, and the appointment reminders were a nice touch. THe services advisor was professional, efficient, listened well, responsive to my queries, and had my vehicle ready when promised. Overall, an excellent experience.
Tony Irvani always delivers! So very helpful and professional. I return to FLettcher Jones because of my trust in Tony. Irvani. He’s the best
Leslie Lorenson is an amazing service advisor! She is friendly, professional, and keeps me informed. I appreciate Fletcher Jones contacting me about a recall on my car. The facility is always clean and inviting
Great service; especially the car delivery I haven't yet driven the car. I assume the quality of the repair was excellent as it has been in the past.
Tony Irvani is excellent and efficient and professional on all levels
FJ has the best repair shop and service for Mercedes Benz. Mr. Tony Irvani provided an exceptional customer service.
professional and courteous continues to exceed my expectations
I like that they give you a rental car when your car is being serviced. It is always a Mercedes!
I have been working with Rob Draper for many years. He never ceases to amaze me! He goes above and beyond in Friendliness, communication and knowledge sharing about my Vehicle! Thanks for having a truly exceptional person like Rob At your dealership! Rob makes bringing my car in for service much less inconvenient! Thanks, Fletcher Jones and THANKS, to Rob Draper for his hard work!!
Stephanie was exceptional and very helpful. I wouldn't take my car anywhere else for service or repairs. Service was done quickly and cost was reasonable. Stephanie is very knowledgeable and excellent customer service.
Excellent good service on the repair of the front brakes pads
John Derbyshire the service rep was the best kept me informed about my car and followed up regularly, the whole experience was easy and went well. Price was fair and they washed the car and had it ready when I got there
The service was extensive and I feel they took great care of my vehicle.
Quality work done right the first time. Staff is professional. Peter Dillon service manager is always helpful in having vehicle serviced. Always go to FJ for our vehicles.
Chad was great and friendly. He reviewed all the service processes with me and when was completed again reviewed the completion of the service with me.
Katelyn Truong was professional and courteous. She was very helpful with understanding my service needs and was very easy to communicate with should I need to.
Took vehicle in for recall service. Appointment was immediate and the service was performed quickly. Always a pleasure taking my vehicle to this dealership for service.
Katelyn Trong is the best! True asset to your company! Goes above and beyond! I have always worked with Katelyn and she is very knowledgeable when it comes to explaining what needs or has to be done to my car in such away it is essy for me
As usual, AJ delivered! The service was A+. I trust what he tells me my vehicle needs, and he follows through. Keep up the great work. Happy New Year.
Always great services! Easy to schedule an appointment, excellent services from the second arriving the facility, with friendly and helpful customer service reps, the service adviser, rental car service reps, and the car wash service department. Just always a great experience!
Some difficulty getting through to service department most likely to volume after holiday. Thanks to Ashley, Uttams assistant who helped me initially to confirm my appointment for service. Pick up and delivery of my car was great feature. So much easier than having to come in person. When I sent a text to Peter Dillon regarding a question he responded back immediately.
Friendly and very courteous. Peter was very informative and my wait for service was minimal. Information on my service was detailed and Fletcher Jones knows the meaning of Customer Service.
Dealing with Leslie Lorenson and Bob Evans makes it feel like family. Very personable and just good people. Always going the extra mile to make it better
It's always easy to get your vehicle serviced at Fletcher Jones. They greet you, get your service coordinator right with you and when you pick up the vehicle they are ready to get you right back on the road.
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Sales: (949) 718-3000
Call Now3300 Jamboree Road • Newport Beach, CA 92660
Get DirectionsOpen Today! Sales: 9am-8pm
