Fletcher Jones Motorcars Reviews

Took my car for routine maintenance and mentioned that I'd like to purchase some touch up paint. I had a ding on my door from someone's door hitting mine and leaving a noticeable white spot. The service advisor told me they could touch it up for me without a charge. It looked so much better and I even asked if they could touch up a couple more small spots on my hood which they did. I really appreciate the extra effort to make me happy. Also, I was given a free rental car to use while my car was serviced. ...

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Issa is an amazing salesperson, he's super relaxed and not too pushy. He's open to all questions and concerns and I was very pleased with amazing customer service. I was in and out within 3 hours with my new car. Thank you Issa!

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Wonderful experience ! JB Siribandan, my salesman was fantastic, he made the whole process fun and fast. If you can go and ask for him!

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Have purchased many vehicles over the years from many dealerships. We will only purchase from Fletcher Jones moving forward. Tommy, Kevin and Team were fantastic throughout the process. My wife was 9 months pregnant at the time and Kevin did an excellent job getting us quickly through the purchase process. 5 Star!!!!

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It was a pleasure bringing my car in to Fletcher Jones for Service A. Stephanie Hurstrom is my service advisor and she is excellent - efficient, professional and helpful. Everything went very smoothly, my car was ready quickly and also the rental car service was excellent.

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Was in for a maintenance check up only since going on a road trip. Great job. Katelyn is super.

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Fletcher Jones is never short of the best. From start to finish, every step of the way there is top notch, speedy, and professional. Incredible staff and seamless procedures all around. Even the loaner service there makes you feel valued. I have never had any issues and dont know anyone who has. Thank you for everything!

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Went in for my B service and was placed with Leslie Lorenson. She has been our service advisor for at least 8 years. Leslie makes us feel like family and we certainly recognize her as one of our own. She made the extra services that were needed on my 2012 C300 "seemingly painless" and explained in detail the ramifications. We truly appreciate Leslie and look forward to our service visits. Leslie makes Fletcher Jones a trustworthy, enjoyable business establishment.

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Took my car in for 30,000 service. I'm always treated with the utmost care from Tony and the others. Its always a pleasure to see them and feel that I'm in the best of hands.

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I was on the market for vehicle for a month or two and I had a grueling experience at another luxury dealership. I luckily had the fortune of speaking with Anthony Caruso at Fletcher Jones Mercedes-Benz. There was NO lies or pushiness toward my sale. All my questions and concerns were answered properly. I was given options and great feedback on my decision by Anthony.I saw the car of my dreams and they worked with me to get everything registered over in Las Vegas and didn't leave me high and dry for any step during the buying and ...

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Visited this dealership this afternoon looking to trade in my 2019 Audi A7 for a new Mercedes Benz lease, and the experience was close to perfect. The sales professional I was working with, Phil Rotar, was extremely professional and I can say one of the most genuine and caring salesman I've ever worked with. I typically purchase two new cars a year, and I can say even though the numbers didn't quite work out to where I was trying to be on the new Mercedes Lease, I truly left feeling bad I did not purchase from him (yet). I write this ...

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Amazing service at Fletcher Jones! Anthony Caruso was professional and handled every issue I had with patience and understanding. His precise attention to detail and desire to provide me a car equipped with the safety components needed, just added to the positive experience. Anthony wasn't just trying to sell me anything, he really took the time out to provide me all that I was asking and looking for in a car and I'm grateful for that. My hubby is grateful too!! Thanks Anthony, you rock!! ~Mishon Thomas~ ~Happy Customer~

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Last week my lease came to an end. I was faced with the decision of which car to get for my next lease. This seemed daunting at first, but the guys at Fletcher Jones were an incredible help in facilitating my decision.I was looking at Mercedes for a while. I stopped by a couple of Mercedes dealerships, got quotes, asked questions, and drove cars. I even visited other car dealerships and did the same.Nowhere, and I mean nowhere gave me as much attention and information as Fletcher Jones. These guys were incredibly helpful and knowledgeable. In addition, they ...

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People always ask me why I drive 2 hours from Palm Springs to Fletcher Jones in Newport Beach ( where I purchased my Mercedes ) to have my car serviced. And its because of the excellent and professional service that I experience every time I visit. Thanks again to Joanna (Service Rep) and the entire service department for their assistance. It is very much appreciated. Sincerely, Dr. Z. Dena

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Come and see Tommy Tran and Kevin for a great deal. They gave me the best deal and great customer service

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