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At Fletcher Jones Motorcars, our success isn’t measured by the number of cars we sell rather by the number of clients who keep coming back year after year. Our emphasis on creating the highest level of customer satisfaction is the foundation of our family business.
We are proud to provide a highly attentive team and complimentary luxury amenities that have become the envy of even the most lavish five star luxury resort. Our Preferred Owner Benefits offer much more than just convenience with over $9,500 in benefits over four years of average usage.
Yes, we are the #1 Luxury Automotive retailer in the United States, however, around here, the only #1 that matters… is you.
– Fletcher “Ted” Jones, Jr.
To make life easier, when you visit our Service Center with an appointment, you’ll receive a complimentary Mercedes-Benz Courtesy Vehicle. To improve the experience we recently doubled our fleet of courtesy vehicles to ensure our Fletcher Jones Owners are still driving around in a Mercedes-Benz! Contact a Service Coordinator to make the necessary arrangements.
Four-Year Benefits: $800, based on 4x service appointments per year @ $100 each.
Guests will be escorted to the well-appointed lounge where they may enjoy a cup of coffee, tea or water during their check in. Our enhanced amenities now include the ability to check flight status in real time on a large flat screen display, print out boarding passes before arriving at the Airport, and enjoy complimentary high speed Wi-Fi. After checking in, guests will be shuttled directly to their terminal in one of our exclusive Mercedes-Benz Sprinters. Upon returning to John Wayne Airport, guests will be picked up at the ground transportation center located just outside of the baggage claim area.
Once arriving back at the Airport Shuttle Hub, the guest’s vehicle will be washed and staged, ready for them to take on the road ahead. This truly wonderful amenity is available to all of our Preferred Owners at no additional expense and operates year-round.
Hours of operation: Monday through Saturday 5:00 a.m. – 11:00 p.m. and Sunday 6:00 a.m. – 11:00 p.m. For additional information, please contact (949) 718-5300.
Ontario International Airport: You can also park your Mercedes-Benz at our Ontario dealership (10 days max) located at 3787 East Guasti Rd, Ontario, CA 91761. You’ll be transported with our own shuttle to and from Ontario International Airport. Upon arrival, your car will be washed and waiting for you as well.
Hours of operation: Monday through Saturday 5:30 a.m. – 11:00 p.m. and Sunday 6:30 a.m. – 11:00 p.m. Reservations are required and to be made at a minimum of 48 hours in advance. Please contact (909) 212-8400 to make your reservations today!
Four-Year Benefits: $5,760, average travel usage 4x monthly @ $30 each.
When you’re a Fletcher Jones Preferred Owner, there’s no excuse to drive around town in a dirty Mercedes-Benz. Preferred Owners can get complimentary car washes at our Newport Beach, Ontario and Temecula locations.
Newport Beach: Monday through Friday 9:00 a.m. – 1:00 p.m. Saturday 8:00 a.m. – 12:00 p.m.
Ontario: Tuesday through Saturday 9:00 a.m. – 1:00 p.m. & Sunday 10:00 a.m. – 2:00 p.m.
Temecula: Tuesday through Saturday 8:00 a.m. – 1:00 p.m. Sunday 10:00 a.m. – 2:00 p.m.
Four-Year Benefits: $3,000 in weekly hand car washes @ $15 each.
Our Patio Lounge provides Preferred Owners with a relaxed outdoor setting to bask in the sun and fresh air while taking in the scenic beauty of the Newport Back Bay.
Preferred Owners are welcome to relax in our Guest Lounge, where they can enjoy a cup of coffee, an espresso, frappuccino or the Starbucks drink of their choice. Our Lounge also features a business center with high speed Wi-Fi so you can check your email, find out how the market is doing, or just surf the net. Plus, we have a bank of plasmas if you want to catch the news, sports or weather.
Adjacent to our Guest Lounge is a secure Children’s Activity Center, where children can entertain themselves with a variety of toys and games, while remaining in your full view.
Preferred Owners can also utilize our Shoe Shine Service in the time-honored tradition of professionals taking a break from their busy schedules to have their shoes cleaned and polished while relaxing with a periodical or engaging in conversation.
Monday through Friday 9:00 a.m. – 2:00 p.m.
Located in front of the entrance to the Guest Lounge, our Pet Friendly Area presents an opportunity for your canine companion to take a drink of water and snack on treats.
Our Mercedes-Benz factory trained and certified technicians will inspect your vehicle meticulously and let you know everything that is going on with your vehicle. To ensure your Mercedes-Benz keeps running smoothly in the long road ahead, we check for the following:
After one of our technicians has completed your complimentary multi-point inspection, your service advisor will contact you to go over your vehicle’s report card.
Tires are a critical component of your vehicle’s active safety system and your Mercedes-Benz was designed with specific tire requirements to help ensure your vehicle maintains its safety, performance, and handling qualities. At Fletcher Jones Motorcars, we provide you with a complimentary visual tire inspection performed by certified technicians who know your Mercedes-Benz inside and out.