I purchased my first Mercedes from Fletcher Jones Newport Beach location. Blake Malgren at the sales and Jonah Perez at the service goes above and beyond to make the process fast and easy. Blake showed excellent skills, very good knowledge and patience. He helped us to find the model that meet our needs. Jonah at the service helped us with every thing related to the software. He answered all our inquiries with proficiency, fixed a software issue and helped us connect our devices to the car. Thanks to Blake, Jonah and all the team members!
Five-Star Experience with Daniel DiConti at Fletcher Jones Mercedes-Benz Newport Beach
I recently had the pleasure of working with Daniel DiConti and his assistant at Fletcher Jones Mercedes-Benz in Newport Beach, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, I felt welcomed, valued, and in good hands.
Daniel’s professionalism, product knowledge, and genuine passion for what he does set him apart from any other sales consultant I’ve worked with in the past. He took the time to understand exactly what I was looking for and guided me through every step ... Read More Full review text opened.DealerRater - Apr 5, 2025
Five-Star Experience with Daniel DiConti at Fletcher Jones Mercedes-Benz Newport Beach
I recently had the pleasure of working with Daniel DiConti and his assistant at Fletcher Jones Mercedes-Benz in Newport Beach, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, I felt welcomed, valued, and in good hands.
Daniel’s professionalism, product knowledge, and genuine passion for what he does set him apart from any other sales consultant I’ve worked with in the past. He took the time to understand exactly what I was looking for and guided me through every step of the process without any pressure or sales tactics. His approach was consultative and honest, which made the entire experience enjoyable and stress-free.
What truly impressed me was the seamless coordination with his assistant, who was incredibly responsive and organized. Together, they made the process efficient, whether it was scheduling a test drive, finalizing paperwork, or providing timely updates. Every detail was handled with care and precision.
If you're looking for a luxury car buying experience that matches the standard of excellence Mercedes-Benz is known for, I highly recommend asking for Daniel DiConti and his team. They go above and beyond to make sure you leave with not just a great car, but a great experience too.
CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes ... Read More Full review text opened.DealerRater - Mar 29, 2025
CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes of driving away to realize the problem wasn't fixed -- still vibrating at speed (65-75mph). I took it right back and told them to call me when it's properly fixed. After another 3 weeks, they finally said it was fixed, something to do with the rims and having them repaired. The car drove smooth on the way home. Two days later I noticed the tires weren't holding air. After two months of ownership I decided to sell the car. Another local dealer was interested and when they inspected the car they determined it was in an accident and had been repaired. After they showed me where and how they could tell, sure enough I could see the repair work (though done pretty well). They used a 'paint coating thickness gauge' to confirm the area had been repainted. (I highly recommend anyone buying a used car purchasing one of these handy tools off of Amazon, it's well worth the $45 spend.) The dealership then rejected the car as not worthy.
Purchasing a CPO from Fletcher Jones was in my mind a sign of quality I could trust. However, that couldn't be further from the truth. When I told my sales guy what happened, someone in the background huffed out; "it's a used car, we can't do anything about that."
Well, I sure can...I can write reviews and share this terrible experience and the shady nature of FJM with others so they don't get duped.
Don't get duped, get a Paint Thickness gauge and save yourself $8k (which is what I lost on this purchase). FMJ CPO/used cars are just like any other shifty used car lot...buyer beware!
I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for ... Read More Full review text opened.DealerRater - Mar 25, 2025
I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for a spin. We went to the lot to look a one other car that was similar. Nick told me to "go with my gut feeling' and I picked the showroom car. I'm extremely happy, James has been helping and my family for years and will do so in the years to come. Thanks!
Exceptional Service at Fletcher Jones Mercedes with Bill Hardy
We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable.
Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team ... Read More Full review text opened.DealerRater - Mar 25, 2025
Exceptional Service at Fletcher Jones Mercedes with Bill Hardy
We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable.
Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team set them apart. If you’re looking for a dealership that prioritizes customer satisfaction, this is the place to go. Highly recommend!
I just got my first Mercedes and I had the best experience! The team goes above and beyond to provide excellent service! Special thanks to Paul Gulo, for a smooth and quick transaction.
I managed to get a brand new 2025 EQB 250+ for $1,500 down and $499/moth for 4 years with a $21,00 buy it price after the lease. That's $46,500 for a brand new Mercedes SUV. That's a deal. Look if you want a great deal and be a customer for life, ask for Issa.
John helped me throughout the process. Leasing process was also simple and not too much time consuming. The team addressed all my questions promptly. I am very happy with the overall experience:)
Great customer service And so knowledgeable ,hard working employees and lovely staff they helped me to find my dream car
