Please be reassured that our team members are providing protection of the interior of your vehicles all with proper sanitation.
A representative is available to assist you by phone at (949) 718-3200, chat or text.
The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.
Contactless service is an option for you! Simply schedule your appointment and drop off your keys in our secure drop-box. Your Service Advisor will check your vehicle in and contact you regarding the status of your service.
You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.
One visit to our Newport Beach service center and the Fletcher Jones service difference becomes clear. We have over 100 service bays ready to serve you! You can take advantage of express checkout, so you can be back on the roads of San Juan Capistrano faster, as well as enjoy a bevy of benefits like:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Full Service Café w/ fresh local food & drinks
Indoor Guest Lounge & Outdoor Patio
Express Checkout – Review and pay your bill on your phone prior to pick-up
Complimentary Car Wash w/ Every Service
After Hours Vehicle Service Drop Off
Complimentary Starbucks Coffee & Bottled Water
Workstations & Complimentary Hi-Speed WiFi
Children’s Center w/ Nintendo Wii
Communicate via text, email or phone w/ your service advisor
Chris is very knowledgeable and his experience helped answer all my questions. I'm very happy !
I purchased my first Mercedes from Fletcher Jones Newport Beach location.
Blake Malgren at the sales and Jonah Perez at the service goes above and beyond to make the process fast and easy.
Blake showed excellent skills, very good knowledge and patience.
He helped us to find the model that meet our needs.
Jonah at the service helped us with every thing related to the software. He answered all our inquiries with proficiency, fixed a software issue and helped us connect our devices to the car.
Thanks to Blake, Jonah and all the team members!
Five-Star Experience with Daniel DiConti at Fletcher Jones Mercedes-Benz Newport Beach
I recently had the pleasure of working with Daniel DiConti and his assistant at Fletcher Jones Mercedes-Benz in Newport Beach, and the experience was nothing short of exceptional. From the moment I stepped into the dealership, I felt welcomed, valued, and in good hands.
Daniel’s professionalism, product knowledge, and genuine passion for what he does set him apart from any other sales consultant I’ve worked with in the past. He took the time to understand exactly what I was looking for and guided me through every step ...
CPO = Didn't mean a xxxx thing. I've purchased several cars from FJM over the years and this will be my last. After purchasing a gorgeous S580 (2021 CPO used) I immediately noticed a road vibration on my drive home that I didn't notice on the test drive (didn't get up to speed long enough). The next day I took it in to get fixed...they pushed back some, but ultimately took the vehicle in. A week later, they let me know the problem was fixed and it's ready for me. It only took a mere 10 minutes ...
I've been dealing with James Sullivan for years. I reached out to him as soon as my car had trouble and told him I want out of it and into a new Mercedes. He responded fast and we set up an appointment to come and look at cars. I was met by his product specialist, Nick Rimanelli, who was very friendly and extremely knowledgeable! I actually fell in love with one of the cars on the showroom and told James I wanted to start there. Nick showed me all the features on the car and we took it for ...
Exceptional Service at Fletcher Jones Mercedes with Bill Hardy
We have been purchasing our cars from Fletcher Jones Mercedes and Bill Hardy for as long as we can remember, and there’s a reason we keep coming back. The customer service is truly unmatched—Bill Hardy and the entire team go above and beyond to make every experience seamless and enjoyable.
Even though we live two hours away, we don’t mind making the trip because we know we’ll receive top-tier service every time. The attention to detail, professionalism, and genuine care from Bill and the Fletcher Jones team ...
I just got my first Mercedes and I had the best experience! The team goes above and beyond to provide excellent service! Special thanks to Paul Gulo, for a smooth and quick transaction.
I managed to get a brand new 2025 EQB 250+ for $1,500 down and $499/moth for 4 years with a $21,00 buy it price after the lease. That's $46,500 for a brand new Mercedes SUV. That's a deal. Look if you want a great deal and be a customer for life, ask for Issa.
John helped me throughout the process. Leasing process was also simple and not too much time consuming. The team addressed all my questions promptly. I am very happy with the overall experience:)
Great customer service And so knowledgeable ,hard working employees and lovely staff they helped me to find my dream car
⭐⭐⭐⭐⭐ 5 Stars
I had an amazing experience working with Dean Pontikos at Fletcher Jones Mercedes! He is truly the best salesman in the world—a trusted advisor, mentor, and one of the most knowledgeable and professional salespeople I’ve ever met.
Dean ensured that everything in my order was perfect, and the entire process was seamless. The car is absolutely amazing, and I couldn't be happier with my purchase. His expertise and attention to detail made this the best car-buying experience I’ve ever had.
I would highly recommend Dean to all my friends, family, and colleagues who are looking ...
Love this dealership. They are very helpful and make sure you are taken care of
I've been buying Mercedes from Fletcher Jones since 1997 and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and not lease, you know that it's who takes care of it through the years that matters most. Thank you, Silvio!
Sales team Issa Nael and Moe Nael were excellent to work with ordering a new Mercedes. Both were personable and easy to talk to. I received exactly what I ordered and felt I was taken care of during the process.
Outstanding service and professionalism there at Fletcher Jones. I was greeted by a Sales Manager, Christine, along with my appointed salesman, Noah, to help me check out and test drive the car I was interested in. Although I was only in the market for a used car for my commute, they treated me with the professionalism and respect that they would if I were looking at a brand new Mercedes. Noah was an outstanding young salesman and was very easy to work with. The car I chose was an immaculate 2018 Jaguar in great condition, with low miles, and priced well ...
The Service Advisor, Silvio Castro is fantastic. So personable, knowledgeable, and trustworthy. I know that my cars will be given the best service possible. I can buy a car anywhere, but I only trust Silvio to maintain it. Thank you!
Great experience buying our first Mercedes would definitely recommend and return for any future purchases.
I get treated like a special customer. My car is now runninng perfect. Professional from start to end.
What a superb sales experience. Well worth driving up from San Diego to be so well cared for in the purchase of a previously owned GLS. Not only was the car the finest example that we could find in Southern California, but our Sales Consultant, Pon Shen, was an exceptional person to do business with. The complete way that these folks handled the sale was nothing short of Friendly and absolute First Class all the way!
Easy process, up front pricing and delightful staff. Well cared for used cars. So far I’m happy with my purchase. Would recommend at this time.
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