Please be reassured that our team members are providing protection of the interior of your vehicles all with proper sanitation.
A representative is available to assist you by phone at (949) 718-3200, chat or text.
The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.
Contactless service is an option for you! Simply schedule your appointment and drop off your keys in our secure drop-box. Your Service Advisor will check your vehicle in and contact you regarding the status of your service.
You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.
One visit to our Newport Beach service center and the Fletcher Jones service difference becomes clear. We have over 100 service bays ready to serve you! You can take advantage of express checkout, so you can be back on the roads of Foothill Ranch faster, as well as enjoy a bevy of benefits like:
Complimentary Mercedes-Benz Loaner Vehicle
Saturday Service Hours
Full Service Café w/ fresh local food & drinks
Indoor Guest Lounge & Outdoor Patio
Express Checkout – Review and pay your bill on your phone prior to pick-up
Complimentary Car Wash w/ Every Service
After Hours Vehicle Service Drop Off
Complimentary Starbucks Coffee & Bottled Water
Workstations & Complimentary Hi-Speed WiFi
Children’s Center w/ Nintendo Wii
Communicate via text, email or phone w/ your service advisor
Thomas Carnevale and his team we perfect, customer since 2000 and they are the best.
I’ve been a long time “satisfied” client. The Eldulmiate Team is the best for your services.
Thomas is such a Joy to work with! He is Honest and Professional.
Made the Buying Process quick and Enjoyable!
Special Thanks to Kevin (UCM)! Amazing People! Great Dealership!
I recently purchased a 2024 EQB from Fletcher Jones Mercedes, and I couldn't be happier with my experience! From the moment I walked in, Mike McMullen and his assistant Connor made the entire process seamless and enjoyable.
Connor was incredibly knowledgeable about the EQB, taking the time to explain all its features and benefits. He listened to my needs and helped me find the perfect fit for my lifestyle. Mike was equally impressive, providing support throughout the process and ensuring that all my questions were answered promptly.
Together, they created a welcoming atmosphere that made me feel valued as a ...
It is always a pleasure to work with Max Tohidian. He is friendly, professional, and always makes sure to listen and address your needs. I’ve bought several cars from Max and I always had a great experience.
Ramsey Jerome in finance is knowledgeable and a fun person to work with. Solid advice.
Top not service and experience. My service advisor Ronald Broussard was top notch just like his organization. Thanks again for the experience Ronald.
Jermaine Harris
Excellent experience! Will be back. Juan was 5 stars and had the van back quickly
Chris white and Ramsay Jerome are the best! Love their professionalism and personality, one of a kind.
Best purchase and service experience! Professional, friendly and competent staff, timely service. Loved that I could work in their work stations while my car was being serviced. “White-glove” experience from purchase to service!
By far, the best dealership in California! I would never go anywhere else. James Sullivan's team are consummate professionals. I just bought my second MBZ with James team!! Happy customer!!!
This dealership and it's employees are fantastic! I'm a return customer and plan on seeing them for my next purchase.
Ruben Soltero, my service advisor. I appreciated everything he does when I brought my car in for service. He went above and beyond to help out everything he could possible to make his client happy! I was pleased!!! Overall Exceptional Service!!! Thank you so much!!!
I have no complaints about the dealership, its the car itself and the design of the back up camera. It will go in and out as it is looking for a place to park or something.. the sensor is way off and it makes a loud noise, it is annoying as you are driving in drive mode, the camera is still searching for something, MB states that is the way they designed it to do.... its a back up camera, it should not be in use as you drive forward. Shame on you MB for not addressing the annoyance. I ...
Mike Wester, my sales representative went above and beyond the sales experience and provided a very thorough and pleasant experience for me. An absolute joy to work with, and I would highly recommend both Fletcher Jones and Mike Wester. Text Jones is definitely the queen of the crop and the place to be when getting a new Mercedes.
We had a very easy and friendly buying experience. The level of service definately does Justice to the Mercedes Brand. Reggie, Daniel and Tom were top lads. Glad we got the car from them ,
The service was excellent, staff was friendly and fun!!!! Try it out when you decide to get a Mercedes!!!!
My salesperson was Giovanna and Tom finalized the documents.
It was a great experience
Excellent cars, excellent crew. Contact to Jesse Jia for UK our next car purchase. 100%
DealerRater
Nov 18, 2024
DealerRater
Nov 6, 2024
DealerRater
Nov 5, 2024
DealerRater
Oct 31, 2024
DealerRater
Oct 25, 2024
DealerRater
Oct 24, 2024
DealerRater
Oct 12, 2024
DealerRater
Oct 6, 2024
DealerRater
Oct 5, 2024
DealerRater
Oct 4, 2024
DealerRater
Sep 30, 2024
DealerRater
Sep 30, 2024
DealerRater
Sep 16, 2024
DealerRater
Sep 7, 2024
DealerRater
Aug 18, 2024
DealerRater
Aug 4, 2024
DealerRater
Aug 1, 2024
