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Mercedes-Benz Service for Aliso Viejo Drivers

 

To meet your Essential Servicing needs, Fletcher Jones Motorcars remains open while practicing social distancing and sanitation for the health and safety of our team along with yours. During this time, we are providing options such as No Contact Service Drop-Off for the servicing of your Mercedes-Benz with convenience and minimal contact.

Please be reassured that our team members are providing protection of the interior of your vehicles all with proper sanitation.

A representative is available to assist you by phone at (949) 718-3200, chat or text.

You Choose How To Service With Us

Service Now, Pay Later

The flexibility to pay your service in monthly installments. With Affirm, we have loans starting at 0% APR with NO hidden or late fees while choosing the best payment plan that works for you. Prequalify in seconds with no hard credit checks.

Schedule Now

No Contact Service Drop-Off

Contactless service is an option for you! Simply schedule your appointment and drop off your keys in our secure drop-box. Your Service Advisor will check your vehicle in and contact you regarding the status of your service.

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Online Payment Options

You will receive your complete invoice directly to your phone or email outlining your repair orders. You may then complete payment through our secure site prior to your arrival to expedite a seamless contactless checkout.

Schedule Now

 

 

 
 

Benefits of Choosing Fletcher Jones Service

One visit to our Newport Beach service center and the Fletcher Jones service difference becomes clear. We have over 100 service bays ready to serve you! You can take advantage of express checkout, so you can be back on the roads of Aliso Viejo faster, as well as enjoy a bevy of benefits like:

Complimentary Mercedes-Benz Loaner Vehicle

Saturday Service Hours

Full Service Café w/ fresh local food & drinks

Indoor Guest Lounge & Outdoor Patio

Express Checkout – Review and pay your bill on your phone prior to pick-up

Complimentary Car Wash w/ Every Service

After Hours Vehicle Service Drop Off

Complimentary Starbucks Coffee & Bottled Water

Workstations & Complimentary Hi-Speed WiFi

Children’s Center w/ Nintendo Wii

Communicate via text, email or phone w/ your service advisor

 

Our goal is 100% guest satisfaction for all our Mercedes-Benz services and Mercedes-Benz auto repairs. Contact us to learn more about the Fletcher Jones service benefits or to schedule your next Mercedes-Benz service appointment!

 

 

 

Why Service your Mercedes-Benz at Fletcher Jones Motorcars?

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DealerRater Feb 2, 2025

Love this dealership. They are very helpful and make sure you are taken care of

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DealerRater Jan 29, 2025

I've been buying Mercedes from Fletcher Jones since 1997 and the reason I keep coming back is because of their people like Service Professional, Silvio Castro. You can buy a car anywhere, but if you buy and not lease, you know that it's who takes care of it through the years that matters most. Thank you, Silvio!

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DealerRater Jan 26, 2025

Sales team Issa Nael and Moe Nael were excellent to work with ordering a new Mercedes. Both were personable and easy to talk to. I received exactly what I ordered and felt I was taken care of during the process.

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DealerRater Jan 26, 2025

Outstanding service and professionalism there at Fletcher Jones. I was greeted by a Sales Manager, Christine, along with my appointed salesman, Noah, to help me check out and test drive the car I was interested in. Although I was only in the market for a used car for my commute, they treated me with the professionalism and respect that they would if I were looking at a brand new Mercedes. Noah was an outstanding young salesman and was very easy to work with. The car I chose was an immaculate 2018 Jaguar in great condition, with low miles, and priced well ...

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DealerRater Jan 24, 2025

The Service Advisor, Silvio Castro is fantastic. So personable, knowledgeable, and trustworthy. I know that my cars will be given the best service possible. I can buy a car anywhere, but I only trust Silvio to maintain it. Thank you!

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DealerRater Jan 23, 2025

Great experience buying our first Mercedes would definitely recommend and return for any future purchases.

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DealerRater Jan 20, 2025

I get treated like a special customer. My car is now runninng perfect. Professional from start to end.

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DealerRater Jan 11, 2025

What a superb sales experience. Well worth driving up from San Diego to be so well cared for in the purchase of a previously owned GLS. Not only was the car the finest example that we could find in Southern California, but our Sales Consultant, Pon Shen, was an exceptional person to do business with. The complete way that these folks handled the sale was nothing short of Friendly and absolute First Class all the way!

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DealerRater Dec 12, 2024

Easy process, up front pricing and delightful staff. Well cared for used cars. So far I’m happy with my purchase. Would recommend at this time.

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DealerRater Dec 10, 2024

Exceptional Service I recently had the pleasure of purchasing Mercedes E350 from Reza Mellati (and Mason), and I must say, the experience was nothing short of outstanding. From the moment I walked into the dealership, Reza made me feel welcome and valued. I had purchased my E300 from Reza a few years ago when he worked for Anaheim Mercedes. When it came time to purchase this car, I went looking for Reza and found him at Fletcher Jones. Reza's knowledge of the Mercedes lineup is truly impressive. He took the time to understand my needs, preferences, and budget, and ...

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DealerRater Nov 18, 2024

Thomas Carnevale and his team we perfect, customer since 2000 and they are the best.

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DealerRater Nov 6, 2024

I’ve been a long time “satisfied” client. The Eldulmiate Team is the best for your services.

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DealerRater Nov 5, 2024

Thomas is such a Joy to work with! He is Honest and Professional. Made the Buying Process quick and Enjoyable! Special Thanks to Kevin (UCM)! Amazing People! Great Dealership!

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DealerRater Oct 31, 2024

I recently purchased a 2024 EQB from Fletcher Jones Mercedes, and I couldn't be happier with my experience! From the moment I walked in, Mike McMullen and his assistant Connor made the entire process seamless and enjoyable. Connor was incredibly knowledgeable about the EQB, taking the time to explain all its features and benefits. He listened to my needs and helped me find the perfect fit for my lifestyle. Mike was equally impressive, providing support throughout the process and ensuring that all my questions were answered promptly. Together, they created a welcoming atmosphere that made me feel valued as a ...

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DealerRater Oct 25, 2024

It is always a pleasure to work with Max Tohidian. He is friendly, professional, and always makes sure to listen and address your needs. I’ve bought several cars from Max and I always had a great experience. Ramsey Jerome in finance is knowledgeable and a fun person to work with. Solid advice.

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DealerRater Oct 24, 2024

Top not service and experience. My service advisor Ronald Broussard was top notch just like his organization. Thanks again for the experience Ronald. Jermaine Harris

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DealerRater Oct 12, 2024

Excellent experience! Will be back. Juan was 5 stars and had the van back quickly

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DealerRater Oct 6, 2024

Chris white and Ramsay Jerome are the best! Love their professionalism and personality, one of a kind.

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DealerRater Oct 5, 2024

Best purchase and service experience! Professional, friendly and competent staff, timely service. Loved that I could work in their work stations while my car was being serviced. “White-glove” experience from purchase to service!

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Get Directions to Fletcher Jones Motorcars Service Center

 

Fletcher Jones Motorcars 33.6533108, -117.8653064.