Meet Our Service Team

Our Mercedes-Benz Service team at Fletcher Jones Motorcars is ready to assist with all your Mercedes-Benz Service and Parts needs. Meet the team and conveniently schedule your service appointment online today or call us at (949) 718-3200 today and we will be happy to assist you.

Service Management Team

  • Eric Smith

    Eric Smith

    Fixed Operations Director
     

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    Eric Smith

    Eric Smith

    Fixed Operations Director
     

    Hometown: Walnut Creek, CA

    Interests/Hobbies: Golf & anything my daughters are into

    About Me: I’ve been in the automotive industry for 21 years, 15 of those years with the Mercedes-Benz brand. I was previously the Service Director at our sister store, Audi Beverly Hills, prior to being transferred to my dream job here in Newport Beach at Fletcher Jones Motorcars. My wife and kids are looking forward to moving to Newport and becoming a part of the community. I love what I do and being surrounded by the best people; both guests and colleagues. I have a simple motto: Happy team members, make happy guests.

    Favorite Restaurant: Matsuhisa Beverly Hills

    Service Tip: Be transparent about what is going on with your vehicle! It is easier for us to care for you and your vehicle when we have all the facts. It’s like a visit to the doctor’s office.

    Favorite Mercedes-Benz: Mercedes-Benz 1971 280SE Convertible

  • Bob Evans

    Bob Evans

    Guest Experience Director
     

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    Bob Evans

    Bob Evans

    Guest Experience Director
     

    Hometown: Laguna Hills, CA

    Interests/Hobbies: Scuba diving & amatuer radio

    About Me: I have been serving the guests of Fletcher Jones Motorcars for 45 years and I love making our guests smile.

    Favorite Restaurant: Nana Sun in Newport Beach, CA

    Favorite Mercedes-Benz: Mercedes-Benz S-Class

  • Monira Rasouli

    Monira Rasouli

    Guest Services Manager
     

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    Monira Rasouli

    Monira Rasouli

    Guest Services Manager
     

    Hometown: Orange County, CA

    Interests/Hobbies: Spending time with family & friends as well as attending comedy shows and music concerts

    About Me: I have 4 years of experience in the automotive industry and have spent the past two years here. Fletcher Jones Motorcars is a family that I can count on for love and support. I am proud to be a part of the team.

    Favorite Restaurant: Sweet Basil Pizzeria & Cafe in Costa Mesa, CA

  • Mike Schmidt

    Mike Schmidt

    Service Manager
     

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    Mike Schmidt

    Mike Schmidt

    Service Manager
     

    Hometown: Chico, CA

    Interests/Hobbies: motorcycle riding, music, & watching most sports in general

    About Me: My automotive industry career spans 33 years with 23 years spent being a part of the incredible family atmosphere (colleagues & our guests) at Fletcher Jones Motorcars. If you are going to be in the luxury automotive industry, this is the place to be.

    Favorite Restaurant: Gulfstream in Corona Del Mar, CA

    Service Tip: Be proactive in taking care of maintenance items to maintain the safety, value & performance of your Mercedes-Benz vehicle

  • Justin Ringel

    Justin Ringel

    Service Manager
     

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    Justin Ringel

    Justin Ringel

    Service Manager
     

    Hometown: Pasadena, CA

    Interests/Hobbies: Camping & backpacking with my brothers, playing ice hockey, and off-road adventures in my 4×4 SUV

    About Me: I’ve spent the past 10 years working alongside the best group of people in the automotive business!

    Favorite Restaurant: Pizzeria Mozza Newport Beach

    Favorite Mercedes-Benz: 2020 Mercedes-Benz E 63 S Wagon

  • Nathan Burkhardt

    Nathan Burkhardt

    Parts Manager
     

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    Nathan Burkhardt

    Nathan Burkhardt

    Parts Manager
     

    I look forward to assisting you with all your Mercedes-Benz needs.

Service Advisors

  • Alex Kniazuk

    Alex Kniazuk

    Service Advisor
     

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    Alex Kniazuk

    Alex Kniazuk

    Service Advisor
     

    Hometown: Chicago, IL

    About Me: I have 10 years of experience in the automotive industry. I have been a Fletcher Jones Motorcars Team Member for 2 years, and I look forward to showing you the Fletcher Jones Difference.

    Interests/Hobbies: I enjoy playing golf, going on road trips, and taking care of my 2 Siberian Huskies. I am a dog person!

    Favorite Mercedes-Benz Model: Mercedes-AMG® G 63

  • Anderson Chinchilla

    Anderson Chinchilla

    Service Advisor
     

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    Anderson Chinchilla

    Anderson Chinchilla

    Service Advisor
     

    Hometown: San Diego, CA

    About Me: I have 14 years of experience in the automotive industry. I look forward to showing our guests the Fletcher Jones Difference.

    Interests/Hobbies: Road racing

    Favorite Resaurant: Asahi in Riverside, CA

    Favorite Mercedes-Benz Model: Mercedes-AMG® GT R

    Additional Language(s): Spanish

  • Chad Holsinger

    Chad Holsinger

    Service Advisor
     

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    Chad Holsinger

    Chad Holsinger

    Service Advisor
     

    Hometown: Chicago, IL

    Interests/Hobbies: Football & hockey

    About Me: I joined our Fletcher Jones Motorcars team two years ago, but have 19 years of experience in the automotive industry.

  • Fernando Jimenez

    Fernando Jimenez

    Service Advisor
     

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    Fernando Jimenez

    Fernando Jimenez

    Service Advisor
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Gerald Corona

    Gerald Corona

    Service Advisor
    Bilingual in Spanish

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    Gerald Corona

    Gerald Corona

    Service Advisor
    Bilingual in Spanish

    Hometown: Inland Empire, CA

    Interests/Hobbies: Playing soccer (2-3x times a week)

    About Me: My career in the automotive industry began 32 years ago, and I have dedicated 8 years and 4 months to the Fletcher Jones family. The best part of my position is the family atmosphere and knowing I am working for the best of the best!*

    Favorite Restaurant: Sushi On Fire in Huntington Beach, CA

    Favorite Mercedes-Benz: 2018 Mercedes-AMG® E 63 Edition One (Matte color with Matte black stripes)

  • Jackson Hwang

    Jackson Hwang

    Service Advisor
    Quadrilingual in Chinese, Mandarin, and Cantonese

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    Jackson Hwang

    Jackson Hwang

    Service Advisor
    Quadrilingual in Chinese, Mandarin, and Cantonese

    Hometown: Orange, CA

    About Me: I have 18 years of experience in the automotive industry. I look forward to showing you the Fletcher Jones Difference.

    Interests/Hobbies: Mountain biking

  • Jerry Corona

    Jerry Corona

    Service Advisor
     

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    Jerry Corona

    Jerry Corona

    Service Advisor
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Joanna Companioni

    Joanna Companioni

    Service Advisor
    Bilingual in Spanish

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    Joanna Companioni

    Joanna Companioni

    Service Advisor
    Bilingual in Spanish

    Hometown: Downey, CA

    Interests/Hobbies: Going to concerts & Disneyland, working out and spending time with my friends and family.

    About Me: I have dedicated 4 of my 6 years in the automotive industry to Fletcher Jones Motorcars. I enjoy meeting new people everyday and building new relationships!

    Favorite Restaurant: Catch LA in Beverly Hills, CA

    Service Tip: Keep your Mercedes-Benz in tip-top shape with routine maintenance to avoid having extra expenditures in the future. It will keep your Mercedes-Benz reliable and safe for miles to come!

    Favorite Mercedes-Benz: Mercedes-Benz AMG® S 63 Coupe

  • Jonah Perez

    Jonah Perez

    Service Advisor
     

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    Jonah Perez

    Jonah Perez

    Service Advisor
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Katelyn Truong

    Katelyn Truong

    Service Advisor
     

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    Katelyn Truong

    Katelyn Truong

    Service Advisor
     

    Hometown: Orange, CA

    Interests/Hobbies: Hiking, cycling, rock climbing & snowboarding

    About Me: I have been in the automotive industry for over 20 years and I have spent the last 8 ½ years at Fletcher Jones Motorcars. I love meeting new people every day!

    Favorite Restaurant: Brazilian Bossa Nova Cuisine in West Hollywood, CA

    Favorite Mercedes-Benz: Mercedes-Benz AMG® S 63

  • Minh Dinh

    Minh Dinh

    Service Advisor
     

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    Minh Dinh

    Minh Dinh

    Service Advisor
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Mike Asher

    Mike Asher

    Service Advisor
     

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    Mike Asher

    Mike Asher

    Service Advisor
     

    Hometown: Newport Beach, CA

    Interests/Hobbies: 4×4 Off-Roading, Hunting & Camping, and Crossfit

    About Me: I have 20 years of experience in the automotive industry and have been with Fletcher Jones Motorcars for 3 ½ years. The best part of my position is the people I work with and I always treat everyone the way I would want to be treated.

    Favorite Restaurant: Ruth’s Chris Steakhouse in Irvine, CA

    Favorite Mercedes-Benz: Mercedes-Benz AMG® S 65

  • Parker Johnson

    Parker Johnson

    Service Advisor
     

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    Parker Johnson

    Parker Johnson

    Service Advisor
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Randy Lemus

    Randy Lemus

    Service Advisor
    Bilingual in Spanish

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    Randy Lemus

    Randy Lemus

    Service Advisor
    Bilingual in Spanish

    Hometown: Costa Rica, CA

    Interests/Hobbies: Love Formula 1 Racing – big fan!

    About Me: I have spent 40 years in the automotive industry and half of that (20 years) has been spent right here at Fletcher Jones Motorcars. I love the brand and I love cars.

    Favorite Restaurant: Red O in Newport Beach, CA

    Service Tip: It is most important to keep your Mercedes-Benz serviced!

  • Raul Alvarez

    Raul Alvarez

    Service Advisor
     

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    Raul Alvarez

    Raul Alvarez

    Service Advisor
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Rob Draper

    Rob Draper

    Service Advisor
     

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    Rob Draper

    Rob Draper

    Service Advisor
     

    Hometown: San Fernando Valley, CA

    Interests/Hobbies: Snow skiing, jet skiing, hiking & traveling

    About Me: I kicked off my career in the automotive industry in 1987. I have been at Fletcher Jones Motorcars for 14 years, which has allowed me the chance to build relationships with our guests & colleagues.

    Favorite Restaurant: Captain Jack’s in Sunset Beach, CA

    Favorite Mercedes-Benz: ALL Mercedes-Benz!

  • Ron Brossard

    Ron Brossard

    Service Advisor
     

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    Ron Brossard

    Ron Brossard

    Service Advisor
     

    Hometown: San Diego, CA

    Interests/Hobbies: Spending time with his daughters and grandson, golf, tennis, fishing, and baseball

    About Me: I started in the automotive industry in 2001 and joined the Fletcher Jones Automotive Group in 2021. My favorite aspect of working at Fletcher Jones is meeting and building relationships with both my coworkers and returning customers.

    Favorite Restaurant: South of Nick’s in San Clemente, CA

    Favorite Mercedes-Benz: Mercedes-Benz GLS

  • Ruben Sanchez

    Ruben Sanchez

    Service Advisor
     

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    Ruben Sanchez

    Ruben Sanchez

    Service Advisor
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Ruben Soltero

    Ruben Soltero

    Service Advisor
     

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    Ruben Soltero

    Ruben Soltero

    Service Advisor
     

    Hometown: Dallas, TX

    Interests/Hobbies: Exercising, going to the beach, and exploring new restaurants with my wife

    About Me: I’ve been working in the automotive industry for 7 years. I joined the Fletcher Jones Motorcars team 6 months ago and the best part so far has been meeting all the new people. A fun fact about myself is that I have an identical twin!

    Favorite Restaurant: Uncle Julio’s in Dallas, TX

  • Silvio Castro

    Silvio Castro

    Service Advisor
    Bilingual in Spanish

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    Silvio Castro

    Silvio Castro

    Service Advisor
    Bilingual in Spanish

    Hometown: Burbank, CA

    About Me: I have 32 years of experience in the automotive industry, and the best part of my job is the people around me.

    Interests/Hobbies: Family first & trying new foods

    Favorite Restaurant: The Chophouse in Chino, CA.

    Service Tip: Stay on track with maintenance! Why? Timely maintenance will prolong the life and performance of your vehicle.

    Favorite Mercedes-Benz: Mercedes-Benz C-Class

  • Stephanie Hurstrom

    Stephanie Hurstrom

    Service Advisor
     

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    Stephanie Hurstrom

    Stephanie Hurstrom

    Service Advisor
     

    Hometown: Rosemead, CA

    Interests/Hobbies: Weightlifting & motorcycle riding

    About Me: During my 31 years in the automotive industry, I have dedicated 11 years to Fletcher Jones Motorcars. I have enjoyed having the opportunity to get to know our guests.

    Favorite Restaurant: Anywhere with vegan options!

    Service Tip: Always service your Mercedes-Benz according to the schedule to keep it in tip-top shape!

  • Tony Irvani

    Tony Irvani

    Service Advisor
    Bilingual in Farsi

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    Tony Irvani

    Tony Irvani

    Service Advisor
    Bilingual in Farsi

    Hometown: Lake Forest, CA

    Interests/Hobbies: Classic cars & Vintage VW’s

    About Me: I have 30 years of experience in the automotive industry with 19 of those years spent right here at Fletcher Jones Motorcars. I love helping people with their car needs and service – I truly enjoy it. I also love working with my amazing colleagues as they are truly the best of the best in the industry!

    Favorite Restaurant: Ruth’s Chris Steak House in Irvine, CA

    Service Tip: Always check your tire pressure and condition of your tires. We would love to help you with that, just stop by!

    Favorite Mercedes-Benz: Mercedes-Benz AMG® E 63 S Wagon

  • Urbano Garcia

    Urbano Garcia

    Service Advisor
    Bilingual in Spanish

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    Urbano Garcia

    Urbano Garcia

    Service Advisor
    Bilingual in Spanish

    Hometown: Costa Mesa, CA

    Interests/Hobbies: Playing soccer and working out

    About Me: I joined the automotive industry 6 years ago, and I have been a Fletcher Jones Motorcars Service Team Member for 1 and ½ of those years. My favorite part of being here is interacting with our guests and assisting them with all their automotive needs!

    Favorite Restaurant: Javier’s Restaurant in Newport Beach, CA

    Favorite Mercedes-Benz: Mercedes-Benz AMG® E 63 Sedan

Shop Foremen

  • Ed Montanez

    Ed Montanez

    Lead Shop Foreman
     

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    Ed Montanez

    Ed Montanez

    Lead Shop Foreman
     

    Hometown: San Jose, CA

    Interests/Hobbies: Volunteering at local high schools & colleges supporting CTE and ROP programs, traveling

    About Me: For 32 of my 33 years in the automotive industry, I have been with FJ Motorcars where I have had the opportunity to mentor and train the technicians. I am an Army Veteran.

    Favorite Restaurant: The Winery in Newport Beach, CA

    Service Tip: Let’s talk about the importance of proper tire inflation! There are many benefits to keeping the tires of your Mercedes-Benz properly inflated, such as your tires wearing evenly, prolonging their life and improving the fuel economy of your vehicle. Plus, your Mercedes-Benz will have better handling, which will result in a more comfortable ride and dependable traction.

    Favorite Mercedes-Benz: Mercedes-Benz AMG® G 63

  • Bruno Vega

    Bruno Vega

    Shop Foreman
     

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    Bruno Vega

    Bruno Vega

    Shop Foreman
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Fernando Montanez

    Fernando Montanez

    Shop Foreman
     

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    Fernando Montanez

    Fernando Montanez

    Shop Foreman
     

    Hometown: San Jose, CA

    Interests/Hobbies: Fishing & traveling

    About Me: I have spent 35 years in the automotive industry with the last 28 years spent right here at FJ Motorcars. My favorite part of my position is interacting with the best people and technicians! Additionally, I proudly served in the U.S. Army as an Airborne Light Wheel Vehicle Mechanic in the 21st Military Police Company in Fort Bragg, NC.

    Favorite Restaurant: Tannins Restaurant & Wine Bar in San Juan Capistrano, CA

    Service Tip: Don’t let even the smallest repairs needed go too long before addressing!

  • Jeff Moon

    Jeff Moon

    Service Drive Foreman
     

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    Jeff Moon

    Jeff Moon

    Service Drive Foreman
     

    Hometown: Newport Beach, CA

    Interests/Hobbies:Racing motorcycles

    About Me: I started in the automotive industry 32 years ago and joined the Fletcher Jones Motorcars team 30 years ago. I greatly enjoy my position because of the people I have the chance to meet. I’m always greeting people with a smile!

    Favorite Restaurant: Mi Casa in Newport Beach, CA

    Favorite Mercedes-Benz: All vintage cars

  • Paul McMasters

    Paul McMasters

    Shop Foreman
     

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    Paul McMasters

    Paul McMasters

    Shop Foreman
     

    I look forward to assisting you with all your Mercedes-Benz needs.

  • Mike Swistak

    Mike Swistak

    Shop Foreman
     

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    Mike Swistak

    Mike Swistak

    Shop Foreman
     

    Hometown: Santa Ana, CA

    Interests/Hobbies: Photography, drones, & traveling

    About Me: I have been with Fletcher Jones Motorcars for 45 years and have greatly enjoyed being part of the family atmosphere. I served in the Air Force.

    Favorite Restaurant: Duke’s Huntington Beach

    Service Tip: Keep your Mercedes-Benz serviced! Don’t wait for it to break down.

  • Tom Madsen

    Tom Madsen

    Shop Foreman
     

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    Tom Madsen

    Tom Madsen

    Shop Foreman
     

    Hometown: Lake Forest, CA

    Interests/Hobbies: Fishing, motorcycles & cycling

    About Me: I have invested the last 40 years of my 43 years in the automotive industry at Fletcher Jones Motorcars. The best part of my position is that feeling of accomplishment after a successful day filled with challenges. It’s great to be a part of the #1 Mercedes-Benz dealer group!

    Favorite Restaurant: The Crab Cooker in Newport Beach, CA

    Service Tip: A complete chassis inspection at FJM is the only solution for a successful long trip!

    Favorite Mercedes-Benz: Mercedes-Benz SL-Class Black Series