Our Mercedes-Benz Service team at Fletcher Jones Motorcars is ready to assist with all your Mercedes-Benz Service and Parts needs. Meet the team and conveniently schedule your service appointment online today or call us at (949) 718-3200 today and we will be happy to assist you.
Service Management Team
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Eric Smith
Fixed Operations Director
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Eric Smith
Fixed Operations Director
Hometown: Walnut Creek, CA
Interests/Hobbies: Golf & anything my daughters are into
About Me: I’ve been in the automotive industry for 21 years, 15 of those years with the Mercedes-Benz brand. I was previously the Service Director at our sister store, Audi Beverly Hills, prior to being transferred to my dream job here in Newport Beach at Fletcher Jones Motorcars. My wife and kids are looking forward to moving to Newport and becoming a part of the community. I love what I do and being surrounded by the best people; both guests and colleagues. I have a simple motto: Happy team members, make happy guests.
Favorite Restaurant: Matsuhisa Beverly Hills
Service Tip: Be transparent about what is going on with your vehicle! It is easier for us to care for you and your vehicle when we have all the facts. It’s like a visit to the doctor’s office.
Favorite Mercedes-Benz: Mercedes-Benz 1971 280SE Convertible
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Bob Evans
Guest Experience Director
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Bob Evans
Guest Experience Director
Hometown: Laguna Hills, CA
Interests/Hobbies: Scuba diving & amatuer radio
About Me: I have been serving the guests of Fletcher Jones Motorcars for 45 years and I love making our guests smile.
Favorite Restaurant: Nana Sun in Newport Beach, CA
Favorite Mercedes-Benz: Mercedes-Benz S-Class
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Monira Rasouli
Guest Services Manager
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Monira Rasouli
Guest Services Manager
Hometown: Orange County, CA
Interests/Hobbies: Spending time with family & friends as well as attending comedy shows and music concerts
About Me: I have 4 years of experience in the automotive industry and have spent the past two years here. Fletcher Jones Motorcars is a family that I can count on for love and support. I am proud to be a part of the team.
Favorite Restaurant: Sweet Basil Pizzeria & Cafe in Costa Mesa, CA
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Mike Schmidt
Service Manager
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Mike Schmidt
Service Manager
Hometown: Chico, CA
Interests/Hobbies: motorcycle riding, music, & watching most sports in general
About Me: My automotive industry career spans 33 years with 23 years spent being a part of the incredible family atmosphere (colleagues & our guests) at Fletcher Jones Motorcars. If you are going to be in the luxury automotive industry, this is the place to be.
Favorite Restaurant: Gulfstream in Corona Del Mar, CA
Service Tip: Be proactive in taking care of maintenance items to maintain the safety, value & performance of your Mercedes-Benz vehicle
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Justin Ringel
Service Manager
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Justin Ringel
Service Manager
Hometown: Pasadena, CA
Interests/Hobbies: Camping & backpacking with my brothers, playing ice hockey, and off-road adventures in my 4×4 SUV
About Me: I’ve spent the past 10 years working alongside the best group of people in the automotive business!
Favorite Restaurant: Pizzeria Mozza Newport Beach
Favorite Mercedes-Benz: 2020 Mercedes-Benz E 63 S Wagon
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Nathan Burkhardt
Parts Manager
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Nathan Burkhardt
Parts Manager
I look forward to assisting you with all your Mercedes-Benz needs.
Service Advisors
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Alex Kniazuk
Service Advisor
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Alex Kniazuk
Service Advisor
Hometown: Chicago, IL
About Me: I have 10 years of experience in the automotive industry. I have been a Fletcher Jones Motorcars Team Member for 2 years, and I look forward to showing you the Fletcher Jones Difference.
Interests/Hobbies: I enjoy playing golf, going on road trips, and taking care of my 2 Siberian Huskies. I am a dog person!
Favorite Mercedes-Benz Model: Mercedes-AMG® G 63
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Anderson Chinchilla
Service Advisor
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Anderson Chinchilla
Service Advisor
Hometown: San Diego, CA
About Me: I have 14 years of experience in the automotive industry. I look forward to showing our guests the Fletcher Jones Difference.
Interests/Hobbies: Road racing
Favorite Resaurant: Asahi in Riverside, CA
Favorite Mercedes-Benz Model: Mercedes-AMG® GT R
Additional Language(s): Spanish
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Chad Holsinger
Service Advisor
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Chad Holsinger
Service Advisor
Hometown: Chicago, IL
Interests/Hobbies: Football & hockey
About Me: I joined our Fletcher Jones Motorcars team two years ago, but have 19 years of experience in the automotive industry.
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Fernando Jimenez
Service Advisor
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Fernando Jimenez
Service Advisor
I look forward to assisting you with all your Mercedes-Benz needs.
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Gerald Corona
Service Advisor
Bilingual in Spanish
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Gerald Corona
Service Advisor
Bilingual in Spanish
Hometown: Inland Empire, CA
Interests/Hobbies: Playing soccer (2-3x times a week)
About Me: My career in the automotive industry began 32 years ago, and I have dedicated 8 years and 4 months to the Fletcher Jones family. The best part of my position is the family atmosphere and knowing I am working for the best of the best!*
Favorite Restaurant: Sushi On Fire in Huntington Beach, CA
Favorite Mercedes-Benz: 2018 Mercedes-AMG® E 63 Edition One (Matte color with Matte black stripes)
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Jackson Hwang
Service Advisor
Quadrilingual in Chinese, Mandarin, and Cantonese
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Jackson Hwang
Service Advisor
Quadrilingual in Chinese, Mandarin, and Cantonese
Hometown: Orange, CA
About Me: I have 18 years of experience in the automotive industry. I look forward to showing you the Fletcher Jones Difference.
Interests/Hobbies: Mountain biking
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Jerry Corona
Service Advisor
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Jerry Corona
Service Advisor
I look forward to assisting you with all your Mercedes-Benz needs.
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Joanna Companioni
Service Advisor
Bilingual in Spanish
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Joanna Companioni
Service Advisor
Bilingual in Spanish
Hometown: Downey, CA
Interests/Hobbies: Going to concerts & Disneyland, working out and spending time with my friends and family.
About Me: I have dedicated 4 of my 6 years in the automotive industry to Fletcher Jones Motorcars. I enjoy meeting new people everyday and building new relationships!
Favorite Restaurant: Catch LA in Beverly Hills, CA
Service Tip: Keep your Mercedes-Benz in tip-top shape with routine maintenance to avoid having extra expenditures in the future. It will keep your Mercedes-Benz reliable and safe for miles to come!
Favorite Mercedes-Benz: Mercedes-Benz AMG® S 63 Coupe
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Jonah Perez
Service Advisor
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Jonah Perez
Service Advisor
I look forward to assisting you with all your Mercedes-Benz needs.
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Katelyn Truong
Service Advisor
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Katelyn Truong
Service Advisor
Hometown: Orange, CA
Interests/Hobbies: Hiking, cycling, rock climbing & snowboarding
About Me: I have been in the automotive industry for over 20 years and I have spent the last 8 ½ years at Fletcher Jones Motorcars. I love meeting new people every day!
Favorite Restaurant: Brazilian Bossa Nova Cuisine in West Hollywood, CA
Favorite Mercedes-Benz: Mercedes-Benz AMG® S 63
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Minh Dinh
Service Advisor
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Minh Dinh
Service Advisor
I look forward to assisting you with all your Mercedes-Benz needs.
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Mike Asher
Service Advisor
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Mike Asher
Service Advisor
Hometown: Newport Beach, CA
Interests/Hobbies: 4×4 Off-Roading, Hunting & Camping, and Crossfit
About Me: I have 20 years of experience in the automotive industry and have been with Fletcher Jones Motorcars for 3 ½ years. The best part of my position is the people I work with and I always treat everyone the way I would want to be treated.
Favorite Restaurant: Ruth’s Chris Steakhouse in Irvine, CA
Favorite Mercedes-Benz: Mercedes-Benz AMG® S 65
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Parker Johnson
Service Advisor
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Parker Johnson
Service Advisor
I look forward to assisting you with all your Mercedes-Benz needs.
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Randy Lemus
Service Advisor
Bilingual in Spanish
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Randy Lemus
Service Advisor
Bilingual in Spanish
Hometown: Costa Rica, CA
Interests/Hobbies: Love Formula 1 Racing – big fan!
About Me: I have spent 40 years in the automotive industry and half of that (20 years) has been spent right here at Fletcher Jones Motorcars. I love the brand and I love cars.
Favorite Restaurant: Red O in Newport Beach, CA
Service Tip: It is most important to keep your Mercedes-Benz serviced!
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Raul Alvarez
Service Advisor
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Raul Alvarez
Service Advisor
I look forward to assisting you with all your Mercedes-Benz needs.
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Rob Draper
Service Advisor
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Rob Draper
Service Advisor
Hometown: San Fernando Valley, CA
Interests/Hobbies: Snow skiing, jet skiing, hiking & traveling
About Me: I kicked off my career in the automotive industry in 1987. I have been at Fletcher Jones Motorcars for 14 years, which has allowed me the chance to build relationships with our guests & colleagues.
Favorite Restaurant: Captain Jack’s in Sunset Beach, CA
Favorite Mercedes-Benz: ALL Mercedes-Benz!
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Ron Brossard
Service Advisor
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Ron Brossard
Service Advisor
Hometown: San Diego, CA
Interests/Hobbies: Spending time with his daughters and grandson, golf, tennis, fishing, and baseball
About Me: I started in the automotive industry in 2001 and joined the Fletcher Jones Automotive Group in 2021. My favorite aspect of working at Fletcher Jones is meeting and building relationships with both my coworkers and returning customers.
Favorite Restaurant: South of Nick’s in San Clemente, CA
Favorite Mercedes-Benz: Mercedes-Benz GLS
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Ruben Sanchez
Service Advisor
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Ruben Sanchez
Service Advisor
I look forward to assisting you with all your Mercedes-Benz needs.
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Ruben Soltero
Service Advisor
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Ruben Soltero
Service Advisor
Hometown: Dallas, TX
Interests/Hobbies: Exercising, going to the beach, and exploring new restaurants with my wife
About Me: I’ve been working in the automotive industry for 7 years. I joined the Fletcher Jones Motorcars team 6 months ago and the best part so far has been meeting all the new people. A fun fact about myself is that I have an identical twin!
Favorite Restaurant: Uncle Julio’s in Dallas, TX
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Silvio Castro
Service Advisor
Bilingual in Spanish
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Silvio Castro
Service Advisor
Bilingual in Spanish
Hometown: Burbank, CA
About Me: I have 32 years of experience in the automotive industry, and the best part of my job is the people around me.
Interests/Hobbies: Family first & trying new foods
Favorite Restaurant: The Chophouse in Chino, CA.
Service Tip: Stay on track with maintenance! Why? Timely maintenance will prolong the life and performance of your vehicle.
Favorite Mercedes-Benz: Mercedes-Benz C-Class
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Stephanie Hurstrom
Service Advisor
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Stephanie Hurstrom
Service Advisor
Hometown: Rosemead, CA
Interests/Hobbies: Weightlifting & motorcycle riding
About Me: During my 31 years in the automotive industry, I have dedicated 11 years to Fletcher Jones Motorcars. I have enjoyed having the opportunity to get to know our guests.
Favorite Restaurant: Anywhere with vegan options!
Service Tip: Always service your Mercedes-Benz according to the schedule to keep it in tip-top shape!
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Tony Irvani
Service Advisor
Bilingual in Farsi
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Tony Irvani
Service Advisor
Bilingual in Farsi
Hometown: Lake Forest, CA
Interests/Hobbies: Classic cars & Vintage VW’s
About Me: I have 30 years of experience in the automotive industry with 19 of those years spent right here at Fletcher Jones Motorcars. I love helping people with their car needs and service – I truly enjoy it. I also love working with my amazing colleagues as they are truly the best of the best in the industry!
Favorite Restaurant: Ruth’s Chris Steak House in Irvine, CA
Service Tip: Always check your tire pressure and condition of your tires. We would love to help you with that, just stop by!
Favorite Mercedes-Benz: Mercedes-Benz AMG® E 63 S Wagon
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Urbano Garcia
Service Advisor
Bilingual in Spanish
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Urbano Garcia
Service Advisor
Bilingual in Spanish
Hometown: Costa Mesa, CA
Interests/Hobbies: Playing soccer and working out
About Me: I joined the automotive industry 6 years ago, and I have been a Fletcher Jones Motorcars Service Team Member for 1 and ½ of those years. My favorite part of being here is interacting with our guests and assisting them with all their automotive needs!
Favorite Restaurant: Javier’s Restaurant in Newport Beach, CA
Favorite Mercedes-Benz: Mercedes-Benz AMG® E 63 Sedan
Shop Foremen
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Ed Montanez
Lead Shop Foreman
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Ed Montanez
Lead Shop Foreman
Hometown: San Jose, CA
Interests/Hobbies: Volunteering at local high schools & colleges supporting CTE and ROP programs, traveling
About Me: For 32 of my 33 years in the automotive industry, I have been with FJ Motorcars where I have had the opportunity to mentor and train the technicians. I am an Army Veteran.
Favorite Restaurant: The Winery in Newport Beach, CA
Service Tip: Let’s talk about the importance of proper tire inflation! There are many benefits to keeping the tires of your Mercedes-Benz properly inflated, such as your tires wearing evenly, prolonging their life and improving the fuel economy of your vehicle. Plus, your Mercedes-Benz will have better handling, which will result in a more comfortable ride and dependable traction.
Favorite Mercedes-Benz: Mercedes-Benz AMG® G 63
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Bruno Vega
Shop Foreman
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Bruno Vega
Shop Foreman
I look forward to assisting you with all your Mercedes-Benz needs.
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Fernando Montanez
Shop Foreman
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Fernando Montanez
Shop Foreman
Hometown: San Jose, CA
Interests/Hobbies: Fishing & traveling
About Me: I have spent 35 years in the automotive industry with the last 28 years spent right here at FJ Motorcars. My favorite part of my position is interacting with the best people and technicians! Additionally, I proudly served in the U.S. Army as an Airborne Light Wheel Vehicle Mechanic in the 21st Military Police Company in Fort Bragg, NC.
Favorite Restaurant: Tannins Restaurant & Wine Bar in San Juan Capistrano, CA
Service Tip: Don’t let even the smallest repairs needed go too long before addressing!
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Jeff Moon
Service Drive Foreman
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Jeff Moon
Service Drive Foreman
Hometown: Newport Beach, CA
Interests/Hobbies:Racing motorcycles
About Me: I started in the automotive industry 32 years ago and joined the Fletcher Jones Motorcars team 30 years ago. I greatly enjoy my position because of the people I have the chance to meet. I’m always greeting people with a smile!
Favorite Restaurant: Mi Casa in Newport Beach, CA
Favorite Mercedes-Benz: All vintage cars
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Paul McMasters
Shop Foreman
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Paul McMasters
Shop Foreman
I look forward to assisting you with all your Mercedes-Benz needs.
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Mike Swistak
Shop Foreman
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Mike Swistak
Shop Foreman
Hometown: Santa Ana, CA
Interests/Hobbies: Photography, drones, & traveling
About Me: I have been with Fletcher Jones Motorcars for 45 years and have greatly enjoyed being part of the family atmosphere. I served in the Air Force.
Favorite Restaurant: Duke’s Huntington Beach
Service Tip: Keep your Mercedes-Benz serviced! Don’t wait for it to break down.
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Tom Madsen
Shop Foreman
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Tom Madsen
Shop Foreman
Hometown: Lake Forest, CA
Interests/Hobbies: Fishing, motorcycles & cycling
About Me: I have invested the last 40 years of my 43 years in the automotive industry at Fletcher Jones Motorcars. The best part of my position is that feeling of accomplishment after a successful day filled with challenges. It’s great to be a part of the #1 Mercedes-Benz dealer group!
Favorite Restaurant: The Crab Cooker in Newport Beach, CA
Service Tip: A complete chassis inspection at FJM is the only solution for a successful long trip!
Favorite Mercedes-Benz: Mercedes-Benz SL-Class Black Series
