Meet Our Service Team

Our Mercedes-Benz Service team at Fletcher Jones Motorcars is ready to assist with all your Mercedes-Benz Service and Parts needs. Meet the team and conveniently schedule your service appointment online today or call us at (949) 718-3200 today and we will be happy to assist you.

Service Management Team

  • Rami Joukhadar

    Rami Joukhadar

    Fixed Operations Director

    More InfoSchedule Service
    Rami Joukhadar

    Rami Joukhadar

    Fixed Operations Director

    Hometown: Orange, CA

    Interests/Hobbies: Basketball & getting together with friends

    About Me: I joined the Fletcher Jones Motorcars family 13 years ago, but have been part of the automotive industry for 35 years. I enjoy the family atmosphere.

    Favorite Restaurant: Mastro’s Ocean Club in Newport Beach, CA

  • Eric Smith

    Eric Smith

    Service Director

    More InfoSchedule Service
    Eric Smith

    Eric Smith

    Service Director

    Hometown: Walnut Creek, CA

    Interests/Hobbies: Golf & anything my daughters are into

    About Me: I’ve been in the automotive industry for 21 years, 15 of those years with the Mercedes-Benz brand. I was previously the Service Director at our sister store, Audi Beverly Hills, prior to being transferred to my dream job here in Newport Beach at Fletcher Jones Motorcars. My wife and kids are looking forward to moving to Newport and becoming a part of the community. I love what I do and being surrounded by the best people; both guests and colleagues. I have a simple motto: Happy team members, make happy guests.

    Favorite Restaurant: Matsuhisa Beverly Hills

    Service Tip: Be transparent about what is going on with your vehicle! It is easier for us to care for you and your vehicle when we have all the facts. It’s like a visit to the doctor’s office.

    Favorite Mercedes-Benz: Mercedes-Benz 1971 280SE Convertible

  • Bob Evans

    Bob Evans

    Guest Experience Director

    More InfoSchedule Service
    Bob Evans

    Bob Evans

    Guest Experience Director

    Hometown: Laguna Hills, CA

    Interests/Hobbies: Scuba diving & amatuer radio

    About Me: I have been serving the guests of Fletcher Jones Motorcars for 45 years and I love making our guests smile.

    Favorite Restaurant: Nana Sun in Newport Beach, CA

    Favorite Mercedes-Benz: Mercedes-Benz S-Class

  • Mike Schmidt

    Mike Schmidt

    Service Manager

    More InfoSchedule Service
    Mike Schmidt

    Mike Schmidt

    Service Manager

    Hometown: Chico, CA

    Interests/Hobbies: motorcycle riding, music, & watching most sports in general

    About Me: My automotive industry career spans 33 years with 23 years spent being a part of the incredible family atmosphere (colleagues & our guests) at Fletcher Jones Motorcars. If you are going to be in the luxury automotive industry, this is the place to be.

    Favorite Restaurant: Gulfstream in Corona Del Mar, CA

    Service Tip: Be proactive in taking care of maintenance items to maintain the safety, value & performance of your Mercedes-Benz vehicle

  • Justin Ringel

    Justin Ringel

    Guest Relations Manager

    More InfoSchedule Service
    Justin Ringel

    Justin Ringel

    Guest Relations Manager

    Hometown: Pasadena, CA

    Interests/Hobbies: Camping & backpacking with my brothers, playing ice hockey, and off-road adventures in my 4×4 SUV

    About Me: I’ve spent the past 10 years working alongside the best group of people in the automotive business!

    Favorite Restaurant: Pizzeria Mozza Newport Beach

    Favorite Mercedes-Benz: 2020 Mercedes-Benz E 63 S Wagon

  • Monira Rasouli

    Monira Rasouli

    Guest Services Manager

    More InfoSchedule Service
    Monira Rasouli

    Monira Rasouli

    Guest Services Manager

    Hometown: Orange County, CA

    Interests/Hobbies: Spending time with family & friends as well as attending comedy shows and music concerts

    About Me: I have 4 years of experience in the automotive industry and have spent the past two years here. Fletcher Jones Motorcars is a family that I can count on for love and support. I am proud to be a part of the team.

    Favorite Restaurant: Sweet Basil Pizzeria & Cafe in Costa Mesa, CA

Service Advisors

  • AJ Gennock

    AJ Gennock

    Service Advisor

    More InfoSchedule Service
    AJ Gennock

    AJ Gennock

    Service Advisor

    Hometown: Huntington Beach, CA

    Interests/Hobbies: Sports

    About Me: I launched my career in the automotive industry 39 years ago and accepted a position with Fletcher Jones Motorcars 4 years ago. I love working with cars!

    Favorite Restaurant: Captain Jack’s in Sunset Beach, CA

    Favorite Mercedes-Benz: Mercedes-Benz C 300

  • Chad Holsinger

    Chad Holsinger

    Service Advisor

    More InfoSchedule Service
    Chad Holsinger

    Chad Holsinger

    Service Advisor

    Hometown: Chicago, IL

    Interests/Hobbies: Football & hockey

    About Me: I joined our Fletcher Jones Motorcars team two years ago, but have 19 years of experience in the automotive industry.

  • Dan Schmidt

    Dan Schmidt

    Service Advisor

    More InfoSchedule Service
    Dan Schmidt

    Dan Schmidt

    Service Advisor

    Hometown: Chico, CA

    Interests/Hobbies: My family (3 children), mountain biking, motocross, & golf

    About Me: I have 32 years in the automotive industry with 17 of those years happening right here at Fletcher Jones Motorcars. I enjoy working with our long time guests!

    Favorite Restaurant: Captain Jack’s in Sunset Beach, CA

    Service Tip: Have your tires checked regularly!

  • Joanna Companioni

    Joanna Companioni

    Service Advisor

    More InfoSchedule Service
    Joanna Companioni

    Joanna Companioni

    Service Advisor

    Hometown: Downey, CA

    Interests/Hobbies: Going to concerts & Disneyland, working out and spending time with my friends and family.

    About Me: I have dedicated 4 of my 6 years in the automotive industry to Fletcher Jones Motorcars. I enjoy meeting new people everyday and building new relationships!

    Favorite Restaurant: Catch LA in Beverly Hills, CA

    Service Tip: Keep your Mercedes-Benz in tip-top shape with routine maintenance to avoid having extra expenditures in the future. It will keep your Mercedes-Benz reliable and safe for miles to come!

    Favorite Mercedes-Benz: Mercedes-Benz AMG® S 63 Coupe

  • Jon Derbyshire

    Jon Derbyshire

    Service Advisor

    More InfoSchedule Service
    Jon Derbyshire

    Jon Derbyshire

    Service Advisor

    Hometown: Mission Viejo, CA

    Interests/Hobbies: My kids, golfing & auto/motorcycle racing

    About Me: I have 50 years of experience in the automotive industry. For the last 15 years, I have been at this beautiful dealership alongside the nicest people on the planet!

    Favorite Restaurant: Captain Jack’s in Sunset Beach, CA

    Service Tip: Keep the fuel tank full, air in the tires, eyes on the road, both hands on the wheel, and have a blast!

    Favorite Mercedes-Benz: Anything AMG®

  • Katelyn Truong

    Katelyn Truong

    Service Advisor

    More InfoSchedule Service
    Katelyn Truong

    Katelyn Truong

    Service Advisor

    Hometown: Orange, CA

    Interests/Hobbies: Hiking, cycling, rock climbing & snowboarding

    About Me: I have been in the automotive industry for over 20 years and I have spent the last 8 ½ years at Fletcher Jones Motorcars. I love meeting new people every day!

    Favorite Restaurant: Brazilian Bossa Nova Cuisine in West Hollywood, CA

    Favorite Mercedes-Benz: Mercedes-Benz AMG® S 63

  • Leslie Lorenson

    Leslie Lorenson

    Service Advisor

    More InfoSchedule Service
    Leslie Lorenson

    Leslie Lorenson

    Service Advisor

    Hometown: Upper Lake, CA

    Interests/Hobbies: Football (go pac go!), hanging with my 2 kids and our million animals, loud & crowded concerts. I’m also looking to start traveling more soon as well – time to see the world!

    About Me: I have 20 years of experience in the automotive industry and I have dedicated the last 12 years to Fletcher Jones Motorcars. My time here has allowed me to build close relationships with our guests. Additionally, after experiencing an automobile accident where I was driving a Mercedes-Benz CLK, I thankfully only walked away with small scrapes & bruises. I only drive Mercedes-Benz now!

    Service Tip: Take care of your Mercedes-Benz like you care for yourself! Everything always needs a little TLC.

    Favorite Mercedes-Benz: ALL Mercedes-Benz, of course!

  • Miguel Velasquez

    Miguel Velasquez

    Service Advisor

    More InfoSchedule Service
    Miguel Velasquez

    Miguel Velasquez

    Service Advisor

    Hometown: East Los Angeles, CA

    Interests/Hobbies: Sports, working out, and spending time with friends & family

    About Me: I joined Fletcher Jones Motorcars 2 ½ years ago, but have been in the automotive industry for 15 years. My favorite part of my position is meeting and talking with new people; specifically, having the opportunity to educate everyone on their Mercedes-Benz.

    Favorite Restaurant: In-N-Out

  • Mike Asher

    Mike Asher

    Service Advisor

    More InfoSchedule Service
    Mike Asher

    Mike Asher

    Service Advisor

    Hometown: Newport Beach, CA

    Interests/Hobbies: 4×4 Off-Roading, Hunting & Camping, and Crossfit

    About Me: I have 20 years of experience in the automotive industry and have been with Fletcher Jones Motorcars for 3 ½ years. The best part of my position is the people I work with and I always treat everyone the way I would want to be treated.

    Favorite Restaurant: Ruth’s Chris Steakhouse in Irvine, CA

    Favorite Mercedes-Benz: Mercedes-Benz AMG® S 65

  • Peter Dillon

    Peter Dillon

    Service Advisor

    More InfoSchedule Service
    Peter Dillon

    Peter Dillon

    Service Advisor

    Hometown: Santa Ana, CA

    Interests/Hobbies: Movies, football & poker

    About Me: For the past 25 years, I have been a Fletcher Jones Motorcars team member, but my career in the automotive industry started 43 years ago. I enjoy interacting with our guests and my colleagues every day.

  • Randy Lemus

    Randy Lemus

    Service Advisor

    More InfoSchedule Service
    Randy Lemus

    Randy Lemus

    Service Advisor

    Hometown: Costa Rica, CA

    Interests/Hobbies: Love Formula 1 Racing – big fan!

    About Me: I have spent 40 years in the automotive industry and half of that (20 years) has been spent right here at Fletcher Jones Motorcars. I love the brand and I love cars.

    Favorite Restaurant: Red O in Newport Beach, CA

    Service Tip: It is most important to keep your Mercedes-Benz serviced!

  • Rob Draper

    Rob Draper

    Service Advisor

    More InfoSchedule Service
    Rob Draper

    Rob Draper

    Service Advisor

    Hometown: San Fernando Valley, CA

    Interests/Hobbies: Snow skiing, jet skiing, hiking & traveling

    About Me: I kicked off my career in the automotive industry in 1987. I have been at Fletcher Jones Motorcars for 14 years, which has allowed me the chance to build relationships with our guests & colleagues.

    Favorite Restaurant: Captain Jack’s in Sunset Beach, CA

    Favorite Mercedes-Benz: ALL Mercedes-Benz!

  • Ruben Soltero

    Ruben Soltero

    Service Advisor

    More InfoSchedule Service
    Ruben Soltero

    Ruben Soltero

    Service Advisor

    Hometown: Dallas, TX

    Interests/Hobbies: Exercising, going to the beach, and exploring new restaurants with my wife

    About Me: I’ve been working in the automotive industry for 7 years. I joined the Fletcher Jones Motorcars team 6 months ago and the best part so far has been meeting all the new people. A fun fact about myself is that I have an identical twin!

    Favorite Restaurant: Uncle Julio’s in Dallas, TX

  • Stephanie Hurstrom

    Stephanie Hurstrom

    Service Advisor

    More InfoSchedule Service
    Stephanie Hurstrom

    Stephanie Hurstrom

    Service Advisor

    Hometown: Rosemead, CA

    Interests/Hobbies: Weightlifting & motorcycle riding

    About Me: During my 31 years in the automotive industry, I have dedicated 11 years to Fletcher Jones Motorcars. I have enjoyed having the opportunity to get to know our guests.

    Favorite Restaurant: Anywhere with vegan options!

    Service Tip: Always service your Mercedes-Benz according to the schedule to keep it in tip-top shape!

  • Steve Bates

    Steve Bates

    Service Advisor

    More InfoSchedule Service
    Steve Bates

    Steve Bates

    Service Advisor

    Hometown: Tustin, CA

    Interests/Hobbies: Working on my house

    About Me: I have 49 years of experience in the automotive industry with 30 of those years spent right here at Fletcher Jones Motorcars. I enjoy meeting & helping our guests!

    Favorite Restaurant: Roma D’Italia in Tustin, CA

    Service Tip: Keep up on all service

  • Tony Irvani

    Tony Irvani

    Service Advisor

    More InfoSchedule Service
    Tony Irvani

    Tony Irvani

    Service Advisor

    Hometown: Lake Forest, CA

    Interests/Hobbies: Classic cars & Vintage VW’s

    About Me: I have 30 years of experience in the automotive industry with 19 of those years spent right here at Fletcher Jones Motorcars. I love helping people with their car needs and service – I truly enjoy it. I also love working with my amazing colleagues as they are truly the best of the best in the industry!

    Favorite Restaurant: Ruth’s Chris Steak House in Irvine, CA

    Service Tip: Always check your tire pressure and condition of your tires. We would love to help you with that, just stop by!

    Favorite Mercedes-Benz: Mercedes-Benz AMG® E 63 S Wagon

Shop Foremen

  • Ed Montanez

    Ed Montanez

    Lead Shop Foreman

    More InfoSchedule Service
    Ed Montanez

    Ed Montanez

    Lead Shop Foreman

    Hometown: San Jose, CA

    Interests/Hobbies: Volunteering at local high schools & colleges supporting CTE and ROP programs, traveling

    About Me: For 32 of my 33 years in the automotive industry, I have been with FJ Motorcars where I have had the opportunity to mentor and train the technicians. I am an Army Veteran.

    Favorite Restaurant: The Winery in Newport Beach, CA

    Service Tip: Let’s talk about the importance of proper tire inflation! There are many benefits to keeping the tires of your Mercedes-Benz properly inflated, such as your tires wearing evenly, prolonging their life and improving the fuel economy of your vehicle. Plus, your Mercedes-Benz will have better handling, which will result in a more comfortable ride and dependable traction.

    Favorite Mercedes-Benz: Mercedes-Benz AMG® G 63

  • Mike Swistak

    Mike Swistak

    Shop Foreman

    More InfoSchedule Service
    Mike Swistak

    Mike Swistak

    Shop Foreman

    Hometown: Santa Ana, CA

    Interests/Hobbies: Photography, drones, & traveling

    About Me: I have been with Fletcher Jones Motorcars for 45 years and have greatly enjoyed being part of the family atmosphere. I served in the Air Force.

    Favorite Restaurant: Duke’s Huntington Beach

    Service Tip: Keep your Mercedes-Benz serviced! Don’t wait for it to break down.

  • Tom Madsen

    Tom Madsen

    Shop Foreman

    More InfoSchedule Service
    Tom Madsen

    Tom Madsen

    Shop Foreman

    Hometown: Lake Forest, CA

    Interests/Hobbies: Fishing, motorcycles & cycling

    About Me: I have invested the last 40 years of my 43 years in the automotive industry at Fletcher Jones Motorcars. The best part of my position is that feeling of accomplishment after a successful day filled with challenges. It’s great to be a part of the #1 Mercedes-Benz dealer group!

    Favorite Restaurant: The Crab Cooker in Newport Beach, CA

    Service Tip: A complete chassis inspection at FJM is the only solution for a successful long trip!

    Favorite Mercedes-Benz: Mercedes-Benz SL-Class Black Series

  • Fernando Montanez

    Fernando Montanez

    Shop Foreman

    More InfoSchedule Service
    Fernando Montanez

    Fernando Montanez

    Shop Foreman

    Hometown: San Jose, CA

    Interests/Hobbies: Fishing & traveling

    About Me: I have spent 35 years in the automotive industry with the last 28 years spent right here at FJ Motorcars. My favorite part of my position is interacting with the best people and technicians! Additionally, I proudly served in the U.S. Army as an Airborne Light Wheel Vehicle Mechanic in the 21st Military Police Company in Fort Bragg, NC.

    Favorite Restaurant: Tannins Restaurant & Wine Bar in San Juan Capistrano, CA

    Service Tip: Don’t let even the smallest repairs needed go too long before addressing!

  • Jeff Moon

    Jeff Moon

    Centralized Diagnostic Technician

    More InfoSchedule Service
    Jeff Moon

    Jeff Moon

    Centralized Diagnostic Technician

    Hometown: Newport Beach, CA

    Interests/Hobbies:Racing motorcycles

    About Me: I started in the automotive industry 32 years ago and joined the Fletcher Jones Motorcars team 30 years ago. I greatly enjoy my position because of the people I have the chance to meet. I’m always greeting people with a smile!

    Favorite Restaurant: Mi Casa in Newport Beach, CA

    Favorite Mercedes-Benz: All vintage cars