A Message from Fletcher Jones

As we continue to monitor and asses the rapidly evolving situation with the coronavirus (COVID-19), we remain committed to the safety of our Team and our Guests. Please see below for our latest updates.

We’ve also made it easy to lease, purchase or arrange your Mercedes-Benz service needs from the comfort of your own home.

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With much care and concern, we are here for you.

March 23

Sales & Airport Shuttle Hours Update: Fletcher Jones Motorcars has temporarily reduced store hours to help prevent the spread of the virus starting Monday, March 23 until further notice.

• Sales: Monday – Sunday 10am-5pm, Sales Visits Must Be By Appointment Only

• Airport Shuttle: Monday – Sunday 9:30am-3:30pm

March 17

Service Hours Update: Fletcher Jones Motorcars has temporarily reduced store hours to help prevent the spread of the virus starting Wednesday, March 18 until further notice.

• Service: Monday – Friday 7am-5pm, Saturday 8am-1pm

Car Wash Update: As we continue to monitor and assess the rapidly evolving situation with COVID-19, we remain committed to the safety of our Team and our Guests. Therefore, with an abundance of caution, we will be closing our Preferred Carwash.

This decision is in accordance with the California Department of Public Health’s guidelines to postpone non-essential, large gatherings for at least the remainder of the month of March.

We will continue to operate our Service and Sales Showrooms with much precaution.

Dear Valued Fletcher Jones Guest,

As the coronavirus disease (COVID-19) begins to have an increased impact on our communities, we wanted to reach out to inform you that within our organization, the health and safety of our customers and employees are top of mind. Amid concerns about the spread of the disease we are here to serve you, and we want to share information with you about how we continue to operate safely and effectively.

Our Management team is monitoring information from the Centers for Disease Control and Prevention (CDC), and federal, state and local agencies to help ensure the actions we’re taking are in line with the latest recommendations and guidance. We are communicating regularly with our employees to keep them informed and to ensure their safety and that of our customers.

As a precautionary step, we have increased availability of hand sanitizers and disinfectant wipes for both employees and customers, in addition to, conducting enhanced cleaning in our facilities. Our first priority remains keeping our employees and guest safe and well-informed while doing what we can to help minimize potential spread of the coronavirus. Please know we have devoted significant efforts to help mitigate against possible adverse impacts from the coronavirus in our facilities, and will work hard to provide various avenues to continue the level of service you have come to expect.

We have built our business on impeccable customer service and in these challenging times we want to ensure we go above and beyond your expectations. We deeply value your loyalty and look forward to always being there for you.

Sincerely,

Fletcher Jones III