Our mission statement? To provide our clientele with a veritable five-star guest experience. To deliver a level of service that's on par with what one would expect from a first-class hotel. To set you up with a vehicle that fits your individual wants and needs like a tailor-made suit. To have you walk in as a friend, and leave as part of the Fletcher Jones' family.We accomplish this goal through myriad means: our awesome, on-site amenities; using only authentic, Mercedes-Benz parts; our sprawling service menu; and, as always, competitive pricing. Pair these facets with our superior new and pre-owned Mercedes-Benz selection, and it's quite clear how we've garnered such a reputation.
Another way in which we exhibit our appreciation for our patrons is through our exclusive Savings Card Membership Program. With it, one can save up to $3,000 on Mercedes-Benz service and parts.
So, how do we go about delivering that five-star feel? Well, much of our ability to do so hinges on our Master-certified technicians. Our service specialists have an average of 14 years of experience working with Mercedes-Benz models, and as such, are some of the most proficient practitioners on the planet.
Their training begins at factory-certified sites, an accreditation that must be renewed annually. In this way, we ensure their knowledge of the trade is always on the cutting-edge. Our all-star automotive team is composed of more Master Technicians, Shop Foremen and Service Advisors than any other Mercedes-Benz retail store in the U.S., and only somewhat less than the squad of specialists who produce our world-class vehicles in the factory.
If you'd like a tour of our first-rate facility, or wish to meet our resident Mercedes-Benz Master Technicians, we encourage you to swing by our Newport Beach, CA location. We'd be delighted to show you around. Or, if you'd like, you can always contact our service department at (888)-897-1581.