• Mercedes-Benz

Fletcher Jones Motorcars

3300 Jamboree Road
Newport Beach, CA 92660

  • Sales: (888) 696-7128
  • ServiceClassHere: (888) 897-1581
  • Parts: (888) 897-1784
  • Collision: (888) 897-4761

The Nation's #1 Mercedes-Benz Center

Mercedes-Benz Roadside Assistance


On-Call, 24/7


For the entirety of your Mercedes-Benz vehicle's life, a Roadside Assistance expert is merely a toll-free call away, ready to help. Day or night, they are ready to help you with any problem related to your Mercedes-Benz, simply by calling 1-800-FOR-MERCEDES (1-800-367-6372).

On January 1, 2011, the Roadside Assistance Program expanded to include free towing to the nearest authorized Mercedes-Benz dealership. This applies to all customers who are either involved in a collision or experience a mechanical issue.


If your car breaks down nearby the Fletcher Jones Motorcars dealership, our certified mechanics will work hard to restore it to its original condition using Genuine Mercedes-Benz parts to keep it running at its best for years to come.




Eligibility & Coverage


In order to be eligible for Mercedes-Benz Roadside Assistance, at least one of the following criteria must be met:

  • Vehicle must be under a Mercedes-Benz warranty, including New Vehicle Limited Warranty, Extended Limited Warrant, and Certified Pre-Owned Warranty
  • If the vehicle is out of warranty, it must be regularly serviced at an authorized Mercedes-Benz dealership and have had at least one service of $100 or more during the 18 months before the Roadside call is made
  • The vehicle was purchased by the owner from an authorized Mercedes-Benz dealership prior to January 4, 2011

If your vehicle does not meet these eligibility requirements, visit Fletcher Jones Motorcars for a service reservation, therefor qualifying it for the Roadside Assistance program.




In addition to towing your vehicle, the Mercedes-Benz Roadside Assistance offers additional complimentary services for eligible vehicles, including Sign & Drive, flat tire replacement with a spare, jump starting a battery, and bringing a small amount of fuel in case you empty your tank.

Please note that in certain unique circumstances, additional charges may apply to Sign & Drive and towing.

Number One Claim based on MBUSA New and Pre-Owned Sales Results 12/31/13.