Click on one of the people below to find out more information.
Bob was born in Indiana and became a California native in 1972. His career at Fletcher Jones Motorcars started in 1974, washing cars. From there he went on to become a Technician, then a Service Consultant, and is now the Service Manager for our Award Winning Service Department. He oversees over 210 associates and enjoys every moment of his role and sharing the Fletcher Jones Experience.
Mike was born in Los Angeles and ran an independent exotic car shop before joining Fletcher Jones as a Technician in 1997. Mike is now Master Certified and the Assistant Service Manager. Learn more about our Los Angeles native Mercedes-Benz Assistant Service Manager.
Steve is originally from Providence, Rhode Island and his interest in Service began as a young child, "My roots are in the automotive field. When I was younger, I self-taught myself to be a Technician; I feel like I was born with a wrench in my hand." Steve is Master Certified and has been a Service Consultant at Fletcher Jones Motorcars for 15 years and has recently stepped into a new role as Assistant Service Manager. Steve's new hometown is Rancho Santa Margarita and he chose Fletcher Jones because of the tremendous opportunity for growth.
Dan has 20 years of experience in service and it all started when he helped out at his father's independent Mercedes-Benz shop. He is Master Certified and sits on the board of the F-Cell Program with specifications to the electric hydrogen car. Dan was born in Glendale, CA and has been working at Fletcher Jones for 10 years and continues to have pride in his work. "Fletcher Jones has always been known to be the best place to work."
Tony has been with Fletcher Jones Motorcars for the past 12 years and the luxury automotive service business for the past 20 years. He takes pride in his work and integrity with all of his clients. Tony has a very loyal client base and has built solid relationships and trust throughout the years. He knows each vehicle's needs, from the C-Class to the specialty cars AMG®, SLR and SLS. In return, his clients appreciate the attention and respect they receive. He looks forward to meeting you and assisting with any of your service needs.
Steve has been in Sales, Service and Mechanics for 28 years. Born and raised in Tustin, he chose to work for Fletcher Jones because he "Likes to fix things! I'm a fixer!"
Jon, better known as "Derby", was born in San Diego and eventually moved to Rancho Santa Margarita. He started his career as a Technician and soon evolved into a Service Consultant for the past 7 years at Fletcher Jones. He chose to work for Fletcher Jones because, "It's the best, top of the line place to work! I have a love for helping people; this is going to be my home for a long time."
Ed was born in Orange and worked independently on cars for 22 years before he was referred by a friend to Fletcher Jones. Ed started out as a Technician and then turned Service Consultant in January 2012. The passion he has for his job is because of the people, "I love the group of people I work with!"
Leslie was born in Douglas, WY and was raised in Northern California prior to coming down to sunny Southern California. She has 11 years of automotive experience and it all began with hands-on training at a small dealership. Leslie joined Fletcher Jones 4 ½ years ago when a friend referred her. Leslie continues to have a passion for her job. "I love what I do! My clients and customer service has always been important to me."
Rick comes to us from Kansas City and has an extensive knowledge in the service industry, as he has been in the business for 30 years with previous Service Management experience. Now living in Lake Forest, Rick chose to work at Fletcher Jones because, "It's the best dealership around!"
Ray is originally from Bellingham, WA and is now a resident of Aliso Viejo. He has been in the industry for 30 years and started out as a Technician. He was referred to Fletcher Jones by a friend and has since been a Service Consultant for 4½ years. "I had an idea that Fletcher Jones was the pinnacle of the car business. It is the best place to work."
Rob was born in Los Angeles and later moved to Corona, CA. He was referred to Fletcher Jones by a friend and has been a devoted Service Consultant for the past 7 years.
Stephanie has been in the service industry for 24 years and currently resides in Long Beach. She is a committed Service Consultant at Fletcher Jones and takes pride in her clients' satisfaction. She chose to work at Fletcher Jones because, "It's the #1 Dealership in the Nation!"
Peter is an OC native, born and raised in Huntington Beach. He has 35 years of experience in the Sales and Service industry. He decided to work at Fletcher Jones because, "It seemed like the best place to be!" Learn more about Peter, our Huntington Beach native Mercedes-Benz Service Consultant.
Randy is fluent in Spanish, as he was born in Costa Rica. In 1978 he moved to Chino Hills and attended the school for Diesel Technician work. He has 10 years of experience as a Technician and is Master Certified through Mercedes-Benz. He has been a loyal Service Consultant of Fletcher Jones Motorcars for 12 years.
John was born in Lynwood and currently resides in Mission Viejo. He has been in the automotive industry for 32 years and in the dealership business for 12 years. "This is a great place to work and I am very grateful to be here."
Gustavo comes to us from Buenos Aires, Argentina and currently resides in San Diego. His passion for the Fletcher Jones company began with his experience as a customer in 2002. Since then, he enjoys implementing the same experience for his clients. "I want to make every guest feel as though they are the only person at that moment. I want to give them the White Glove experience and provide them with my undivided attention."
Katelyn is originally from Saigon, Vietnam and currently lives in Long Beach. Her career in the automotive industry began at the young age of 15. She made her transition from Lexus to Mercedes-Benz in August 2011. Katelyn enjoys assisting clients with maintaining their vehicles and enjoys meeting new faces daily. She describes her job as "a new experience every day!"
Richie was born in the Appalachian mountains of Western Maryland and spent most of his life in Philadelphia, PA. He also served honorably in the United States Marine Corps. Richie has been with Mercedes-Benz for 25 years, and has worn all the hats in the service department from valet to service manager. Helping people resolve issues and creating a magical service experience is second nature to him.
Crystal is originally from Saigon, Vietnam and came to the U.S. in 1975 at a very young age. She has maintained her ability to speak and write in Vietnamese as well. Being an Orange County native since 1988, Crystal has been around the automotive industry for a long time where she was a former owner/service manager of her own high line German Service Center. Combined with her previous dealer experience as a service consultant, Crystal is poised to deliver the ultimate guest experience. Her honesty, integrity, and personal care has led her to become a valued team member of Fletcher Jones Motorcars.
Born and raised in Newport Beach, Jeff has been a loyal associate of Fletcher Jones Motorcars for 23 years. As a Master Certified Technician, Jeff worked with transmissions for 8 years before entering into his current role. He continues to be passionate about his work. "I love what I do; I love helping people and making sure their cars are perfect."